Marketing and Branding Officer - Mobi - Lebanon

- Audit all MOBI point of sales: product display, brand awareness, and competition activity.
- Act as link between the Marketing department and the POS in order to maintain customer satisfaction.
- Provide the POS with the necessary branding material and make sure to remain in good condition.
- Prepare reports for each POS and updates it regularly on CRM
- Communicate effectively all changes in product, service and/or procedures in a timely manner.
- Gather market intelligence to set new product pricing and managing price on existing items.
- Evaluate the effectiveness of the marketing plan on site.

Requirements
- Education: Bachelor Degree in Telecommunication Engineering or Business Administration or in a related field is needed. Preferable at Masters level
- Job Experience: 2 years of experience
- Languages: English and Arabic

Apply Online

Telesales Agent - Mobi - Lebanon

- Receive inbound calls & make outbound calls
- Excellent communication and listening skills
- A polite, confident and friendly manner
- Confidence using computers
- To enjoy working with customers and building relationships
- Perseverance and the ability to respect customers' answers
- To be well-organized and thorough, even under pressure
- To enjoy working within a target-driven team environment
- Gather and document information about the customer
- Take orders and arrange for delivery and bills to be sent

Requirements
- Education: Telecom/CCE or any related field graduate or ongoing studies
- Experience: 0-3 years of experience
- Languages: Native Arabic and English

Apply Online

Corporate Sales - Mobi - Lebanon

- Identify the needs of customers and provide an opportunity for those needs to be met through the purchase of product or service
- Guide a potential customer to discovering his/her needs and then offer the best possible solution to endure his/her needs are fulfilled
- Responsible of meeting monthly and yearly sales target

Requirements
- Education: Bachelor Degree in Telecommunication Engineering or Business Administration or in a related field is needed. Preferable at Masters level
- Job Experience: 2 years of experience
- Languages: English and Arabic

Apply Online

Call Center Agent - Mobi - Lebanon

- Answer clients' phone calls and requests over the phone, emails and via live chat
- Seeks feedback from customer and coordinate with the supervisor on potential corrective actions
- Monitoring the traffic and the status of MRTGs graph flow related to Corporate Clients, Point to Points and Bandwidth consumption traffic
- Reporting, Ticketing, Troubleshooting and following up issues related to NOC, IP, RF and MIS departments

Requirements
- Education: Telecom/CCE or any related field graduate or ongoing studies
- Experience: 0-3 years of experience
- Languages: Native Arabic and English

Apply Online

Engagement Telecom Manager - Peppers & Rogers - Kuwait/Tunisia

- Ability to manage multiple Telco projects across different management disciplines
- Identify potential key accounts making sure the right resources are properly allocated and responsibilities are well defined amongst team members
- Create a stakeholder analysis plan by identifying key decision makers and budget holders in key accounts and developing customized approach methods to target each differently
- Formulate a clear analysis on the clients' business needs ,weaknesses, competitive advantages, areas of improvement and develop solution to address these concerns by evaluating PRG's existing & potential resources and offerings
- Manage the account from strategy formulation ,execution, resource allocation, continuous progress monitoring and cost measurement ensuring on time delivery and client
- Set milestones and create a progress report that would help identify prospective business potentials with existing client accounts as well
- Conduct weekly internal meetings with project team members to ensure proper delivery
- Adopt an open and proactive approach with the clients by presenting all potential hurdles and the mitigation methodology used by PRG
- Build and analyze a gap analysis to identify improvement areas and assess the tools needed to achieve the desired future targets that would best suit the client needs
- Follow up on other contractual duties as pricing, invoicing and payment cycles
- Develop relationship with existing engagements to help build strong team by expanding across departments and divisions.
- Take part in PRG's development initiatives including business development and promotion of our customer centric driven culture
- Manage & Develop the team by providing insight and coaching, monitoring performance and assessing progress over time whilst engaging team members in socialization events as well

Requirements
- At Least minimum of 6 years experience in Management consultancy for the Telco Industry and project management
- Successfully managed multiple and large scale Telco projects
- Bachelor degree from an accredited university, MBA is a plus
- Experience in strategic planning and execution
- Excellent written and verbal communication
- Ability to travel to other locations as per business needs
- Strong Decision Making and facilitation skills
- Team leadership skills
- Strong Research methodology and analytical skills
- High level of client service commitment and awareness
- Knowledge of contracting, negotiating, and change management
- Ability to analyze and interpret financial data
- Ability to develop and deliver strategic presentations
- Ability to motivate teams and simultaneously manage several projects
- Expertise in professional written and verbal communication and interpersonal skills
- Track record of client satisfaction based upon projects delivered on time and on budget

Send CV indicating the position name in the subject line to hr@1to1.com

Customer Care Director - Viva Telecom - Kuwait

Responsibilities
- To direct and oversee the Customer Care department activities to ensure synchronization between the units of performance management for customer care initiatives.
- Contribute to the formulation and implementation of the Commercial (Customer Care) strategy and plans in order to ensure alliance with the company's business line needs and objectives.
- Ensure that the department objectives are effectively communicated across the department and a line of sight is created between individual job holders and the departmental / sector strategy.
- Manage the day-to-day operations of the respective department by providing expertise, encouraging and ensuring teamwork, and aligning work processes.
- Prepare and recommend the overall 'Customer Care' department budget. and monitor financial performance versus the budget to highlight any variances for effective alignment.
- Develop and ensure implementation of the customer care strategy to ensure its alignment with the corporate vision and objectives.
- Develop and continuously improve VIVA'S service level agreement and ensure the department has the technological, process, and human capability to meet and exceed customer expectations.
- Direct and lead the quality assurance activities in observing, monitoring. evaluating the customer experience ensuring all calls are recorded and satisfaction levels documented to take the necessary improvement measures.
- Streamline functional processes and take measures to improve language communication, engender smooth understanding, and minimize repeated calls.
- Review the systems applications in order for them to support the Customer Care activities at all times. and oversee any change requests as required internally within VIVA.
- Develop, implement and update IT and system related policies and procedures for contact center operations. To ensure that the customer care IT systems and processes are effective and up-to-date.
- Drive efficiencies in the Billing & Collection processes to champion new technology introductions in order to meet business objectives.

Requirements
- Bachelor's degree in business administration or BA with specialization in Marketing. MBA would also be preferable.
- 10/15 years, preferably with a large organization in the telecommunications industry. 2 - 3 years' experience
in Customer Care management and provision of strategic direction at a senior level.

http://careers.viva.com.kw

Telecommunication Engineers - Dar Group - Lebanon

Required Telecommunication Engineers with knowledge in the following areas:

Data Center:
Candidate must have technical expertise in the design of data center server/applications, network and storage architecture, with wide understanding of data center infrastructure applications (operating systems, databases, replication/disaster recovery, and data protection). The candidate must also have technical expertise in server operating systems, databases, business applications, storage infrastructure and application integration. In addition, understanding of data center physical requirements like power, cooling, cabling etc. is required.
The candidate must have working knowledge in implementing management and monitoring infrastructure for the data center.
Knowledge and experience on data center virtualization (spanning compute, storage, security and networking services like server load balancing etc) is required.
Strong consulting skills are a requirement for this position as customer presentations of services and solutions will need to be performed.

Network Security:
Candidate must provide consulting services including Security Architecture Assessment (SAA), Security Design / Configuration Reviews, security product implementation, configuring and troubleshooting the following security technologies:
- NAC framework / appliance, IPS, ASA, CS Manager, MARS.
- Detailed understanding of TCP/IP protocols.

hr@dargroup.com - Job Reference: TE/B

Enterprise Sales Manager - Mobi - Lebanon

Job Summary
Direct the actual Corporate Enterprise Sales movement of products and services to the customer. Establish and implement Corporate sales strategy by establishing sales territories, quotas, and goals and establish training programs for sales representatives. Analyze sales statistics gathered by staff to determine sales potential and inventory requirements and monitor the preference of customers. Support the mission and vision of Cedarcom

Requirements
- A Bachelor Degree in Sales or in a related field is needed. A Masters Degree is preferred
- Seven years of experience in similar field
- Knowledge of principles and methods for showing, promoting, and selling products and/or services
- Knowledge of principles and processes for providing customer service, thus reflecting a positive image of the company
- Knowledge of human behavior and performance
- Managing one’s own time and the time of others
- Meeting customer expectations in a timely manner. Delivering what has been promised
- Excellent oral and written communication skills
- Excellent interpersonal and coaching skills
- Excellent negotiation skills
- Ability to identify and resolve problems in a timely manner
- Demonstrating resourcefulness and initiative in dealing with daily assumptions
- Ability to work well in a team environment
- Fluent in English and Arabic

jobs@mobi.tm

Operation Supervisor - Mobi - Lebanon

Job Summary
Supervising Engineers/Technicians and executing sites survey, installations, repair and logistics plans and overall operations of assigned area/shift to include: warehouse, labor relations, implementation, security, quality, electrical and construction requirements, safety and regulatory compliance. Responsible for team development of Engineers/Technicians to insure proper coordination in assigned areas according to targeted specifications, to achieve total quality and proper communication with other company departments. Helps to develop new Operations Supervisors in all responsibilities and promote a positive attitude.

Requirements
- Excellent Technical Skills:
. Electrical and site construction knowhow
. Power System Design
. Operations & Maintenance
. Lightning & Grounding System Protection
. Troubleshooting & Analytical Skills
. Lebanese geographical area knowledge
- Excellent Theoretical Background and Analysis Skills
- Ability to work under pressure and stress and meet deadlines
- Six to ten years of experience in similar field
- Degree in Electronics, Electrical & Telecommunication Engineering. Preferable at Masters level
- Ability to direct and guide Engineers/Technicians and their activities for assigned area/shift in the execution of implementation and/or logistics plans.
- Ability to support site implementation/repair as directed by Technical Director for assigned area/shift

jobs@mobi.tm

Enterprise Sales Consultant - Mobi - Lebanon

Job Summary
Identify the needs of customers and provide an opportunity for those needs to be met through the purchase of product or service. Guide a potential customer to discovering his/her needs and then offer the best possible solution to endure his/her needs are fulfilled. Support the mission and vision of Cedarcom

Requirements
- A Bachelor Degree in Sales or in a related field is needed. A Masters Degree is preferred
- Two years of experience in similar field
- Knowledge of principles and methods for showing, promoting, and selling products and/or services
- Knowledge of principles and processes for providing customer service, thus reflecting a positive image of the company
- Meeting customer expectations in a timely manner. Delivering what has been promised
- Excellent oral and written communication skills
- Excellent negotiation skills
- Ability to identify and resolve problems in a timely manner
- Demonstrating resourcefulness and initiative in dealing with daily assumptions
- Ability to work well in a team environment
- Fluent in English and Arabic

jobs@mobi.tm

Market Developer - Alfa - Lebanon

Goal: To expand the market by introducing new price plans/offers/promotions and by optimizing the existing ones.

- Bachelor degree in Business Marketing or related field
- 2-5 years in the telecom field – mobile telephony is a must
- Revenue analysis & impacts of promotions on revenues and costs
- Pricing schemes, tariff simulations and launching of new offers/promotions
- Segmentation and traffic analysis
- Geo Marketing analysis
- Churn analysis & segmentation
- Business analysis and profitability studies
- Good English communication skills (verbal and written)
- Innovative character
- High analytical & organizational skills
- Self motivated - autonomous
- Good in modeling
- Creativity and high adaptation capabilities
- Capacity to handle many projects at the same time

Send CV to recruitment@alfamobile.com.lb (Job Reference 110305)

Head of Career and Performance Management - Alfa - Lebanon

Goal: Responsible for employee development, skill enhancement, competency mapping and career counseling.

Requirements
- Degree in HRM, MBA is a plus
- A minimum of 5 years of experience in the field of employee learning & development
- Good Communicator, high Interpersonal and organizational skills
- Good Team player
- Committed to a continuous learning culture

Tasks
- Prepare yearly training plans based on competency gap analysis across functional departments' team members
- Ensure proper implementation of the training plan and assess returns on operational level
- Develop and manage careers path and succession planning programs

Send CV to recruitment@alfamobile.com.lb (Job Reference 110304)

Telecom Technician

WATSTELECOM SARL a Siemens Approved partner, with more than 30 years of experience in telephony and network solutions, is seeking qualified technicians to support our growing nationwide enterprise.

Job description
Implementing and supporting various phone systems to include small key systems, VOIP, Fax servers, telephony peripheral products and network solutions.

Responsibility
- Servicing /installation and troubleshooting customer telephony and network problems.
- May require customer interface, troubleshooting with carrier services.
- Diagnostics with remote software support, Cabling and hardware replacement.
- Problems may span across multiple sites and multiple technologies skills.

Applicants should send their resume to Jobs@watstelecom.com