Customer Service Representative - myTV - Lebanon

myTV is looking for Kurdish speaking female customer service representatives in Lebanon.

As a TV platform, myTV services a large population of Kurds in Iraq and Europe, as such; we need to have someone on staff in our offices in downtown Beirut to handle several aspects of Customer servicing. We are looking for a young lady that has completed basic education and is fluent in Kurdish, Arabic and English.

Candidates must be able to write and speak in all languages.

Contact 01985170 or hr@my-tv.us as soon as possible for more details.

Customer Services Reps - MyTv.us - Lebanon

Needed English Speaking Customer Services Reps.

Hourly Pay: 4USD - Location: Metn, Lebanon

Available Shifts:
Mon to Friday: 1- 6am till 9am / 2- 6pm till 1am / 3- 1am till 6am
Sat & Sundays: 1- 7am till 3pm / 2- 3pm till 11pm / 3- 11pm till 7am

fbousaleh@my-tv.us

Customer Relationship Team Leader - Azadea - Lebanon

The Customer Relationship Team Leader is responsible for managing the group loyalty programs; he/ she plans and administers the department strategies in close collaboration with internal and external resources to produce business value and favorable customer experiences.

Key Accountabilities
- Design, implement the loyalty and gift card strategies and programs in order to improve acquisition and retention of customers
- Drive growth and development of the Loyalty Card scheme to deliver positive change to membership volumes, purchase behavior
- Manage the annual allocated budget and expenditure as per set limits to ensure effective cost management
- Recruit, train, motivate and evaluate his/her team to ensure that the department has the necessary skill base and that staff are optimally motivated and enabled to maximize their potential and contribution to the company
- Ensure that marketing campaigns and calendar are turned into effective operational delivery increasing customers engagement and excitement
- Oversee a significant Portfolio for suppliers/ agencies to partner with and maximize the loyalty programs returns in addition to establishing metrics to measure program success
- Monitor ongoing competitor by keeping high street awareness of loyalty developments
- Develop, execute, and optimize a communication strategy to raise customer awareness and comprehension of the programs

Qualifications, Experience, Knowledge
- Bachelor’s degree in Marketing or equivalent
- A minimum of 6 years of experience in a similar field; out of which 2 in a supervisory role
- Proficient in MS Office
- Fluent in English

hr.lb@azadea.com

Customer Care Director - Viva Telecom - Kuwait

Responsibilities
- To direct and oversee the Customer Care department activities to ensure synchronization between the units of performance management for customer care initiatives.
- Contribute to the formulation and implementation of the Commercial (Customer Care) strategy and plans in order to ensure alliance with the company's business line needs and objectives.
- Ensure that the department objectives are effectively communicated across the department and a line of sight is created between individual job holders and the departmental / sector strategy.
- Manage the day-to-day operations of the respective department by providing expertise, encouraging and ensuring teamwork, and aligning work processes.
- Prepare and recommend the overall 'Customer Care' department budget. and monitor financial performance versus the budget to highlight any variances for effective alignment.
- Develop and ensure implementation of the customer care strategy to ensure its alignment with the corporate vision and objectives.
- Develop and continuously improve VIVA'S service level agreement and ensure the department has the technological, process, and human capability to meet and exceed customer expectations.
- Direct and lead the quality assurance activities in observing, monitoring. evaluating the customer experience ensuring all calls are recorded and satisfaction levels documented to take the necessary improvement measures.
- Streamline functional processes and take measures to improve language communication, engender smooth understanding, and minimize repeated calls.
- Review the systems applications in order for them to support the Customer Care activities at all times. and oversee any change requests as required internally within VIVA.
- Develop, implement and update IT and system related policies and procedures for contact center operations. To ensure that the customer care IT systems and processes are effective and up-to-date.
- Drive efficiencies in the Billing & Collection processes to champion new technology introductions in order to meet business objectives.

Requirements
- Bachelor's degree in business administration or BA with specialization in Marketing. MBA would also be preferable.
- 10/15 years, preferably with a large organization in the telecommunications industry. 2 - 3 years' experience
in Customer Care management and provision of strategic direction at a senior level.

http://careers.viva.com.kw

Customer Service Advisor - DHL - Lebanon

Responsible for answering customer calls and inquiries ensure customers bookings and traces are action-ed as per the standards and provide a competent, courteous, efficient and proactive point of contact for customers. Manage customer complaints and provide possible solutions. The agent is also responsible in helping to achieve revenue targets through effectively promoting and selling company's products and value added services.

- Provide a high level of customer service and professionalism taking into account the consideration that all the company's customers have an express requirement and are looking for instant and immediate action.
- Follow customer service procedures as outlined in the manual to comply with the procedures and safe working practices.
- Record customer bookings accurately on the appropriate system and enter relevant data so as to ensure perfect bookings thus offering company's most suitable service to the customer.
- Track and trace shipments in adherence to the company's network trace standards and investigate thoroughly undelivered, returned, delayed, lost, damaged and held shipments. Ensure that a trace is opened on the system.
- Maintain a thorough knowledge of all departments, company network, products and services so that customers are provided accurate information on pricing, transit times, clearance delays, custom paperwork requirements, packing, accounting and sales queries with confidence at all times.
- Promote and sell the company's value-added services such as Insurance, Import Express and participate actively in the Sales Lead program to contribute to the country revenue.
- Highlight opportunities and suggest solutions to improve the company's procedures, technology and service so that the company can provide continuously universally high level of service to all customers.
- Deal competently with customer complaints and take all possible actions to resolve the issue to their fullest satisfaction with minimal intervention of team leaders.
- Work effectively both individually and as part of a team to achieve both individual and department goals and objectives and strive consistently to promote a positive team spirit.

Skills
- Sound educational back ground with knowledge of the Service Industry, an added advantage
- Experience of working within a customer service environment (preferably in a call center)
- Working knowledge of Microsoft Word, Excel and Power Point.
- Good oral and written communication skills - English & Arabic preferable
- Self motivated individual capable of taking ownership and working independently
- Tolerance for stress in a fast paced working environment.
- Excellent planning and organizing skills
- Passion for delighting customers
- Good team player
- Adheres to policies and procedures
- Possesses good relationship building and interpersonal skills

careers.lb.express@dhl.com

Customer Relationship Management Operator - OMT - Lebanon

- Receive customer calls to 01-391000 & respond to requests for assistance,
- Resolve issues by advising appropriate actions; redirect or escalate certain cases to the person(s) in charge,
- Enter data & maintain customers database using CRM application,
- Follow up with customers by making outgoing calls to collect information & run marketing campaigns,
- Follow standard CRM procedures & stay updated with info on all OMT services,
- Stay current with system information, changes and updates,
- Prepare activity reports & summary information.

Skills
- Min 6 months of Customer Service experience or any related field
- Good typing speed and the ability to interpret information fast and correctly,
- Adequate knowledge of customer service principles & practices,
- Excellent oral communication skills with a pleasant speaking voice.

jobs@omt.com.lb

Fitness Zone - Lebanon

Fitness Zone are now recruiting:
- Female Receptionist (Hamra)
- Female Customer Relation Manager (Hamra)
- Female Membership consultants/Sales (Hazmieh)
- Male and Female Receptionists (Hazmieh)

info@fitnesszone-lb.com

Senior Auxiliary Call Center agent - Mednet - Lebanon

The auxiliary Call Center Senior agent will answer inbound calls as well as assist customers who have specific inquiries. He will provide personalized customer service of the highest level, and receive and resolve Customer Complaints via written & verbal communication. He should participate in defining the requirements, processes, and implementation strategies to manage the performance of the Auxiliary Call Center and follow up Customer interactions with employees from other departments when required.
Qualifications:
- Bachelor of Arts (BA), Masters of Business Administration (MBA) is a Plus.
- 1-3 years work experience. Customer Service experience is preferred.
- Possess Good verbal Communication skills. Being Bilingual is a plus
- Possess Good Listening skills
- Staff/team management (2 years +)
- Ability to understand, capture and interpret basic customer information.
- Possess sound judgmental powers; ability to manage difficult situations, - respond promptly to needs, seek feedback to improve service, respond to requests for service/ assistance.
- Possess basic computer knowledge/technological skills-
- Possess fast and correct typing skills.
- Possess pleasant and friendly mannerism.
- Adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
- Possess the Supervisory skills required to supervise a team while facilitating daily operations.
- Display Dependability - follow instructions as well as take responsibility for their actions and keep commitments.
- Ability to deal with stress.
- Report to work during weekends and/ or holidays depending on his/ her availability and will be compensated accordingly.

humanresources@Mednetliban.com.lb

Junior Customer Service Specialist - Azadea – Lebanon

The Junior Customer Service Specialist is responsible for providing the Customer Service department with required support in order to ensure a high customer satisfaction.

Key Accountability
- Interacts directly with customers either by telephone, electronically or face to face in order to solve customers’ complaints as advised by the manager.
- Records details of inquiries, comments, complaints and actions taken after communicating with the manager.
- Follow ups on customers’ inquiries or complaints to drive business performance and increase customer retention rates.
- Implements appropriate filing and data retrieval systems for the Customer Service department.
- Ensures that customer service standards are being portrayed, established and complied.
- Directs unresolved issues and requests to the appropriate designated resource.
- Qualifications, Experience, Knowledge
- Bachelor’s degree.
- Around one year of experience in retail or a related field.
- Fluent in written and spoken English.
- Proficiency in MS Office.

hr.lb@azadea.com