Digital Officer - L’Artisan du Liban

L’Artisan du Liban

E-commerce Development Project

Job Description: Digital Officer

The mission of the Digital Officer is to help develop the e-commerce activities of L’Artisan du Liban. These tasks will include acting as support for the online activities and products created for the online platform.

Tasks

*** Product management
- Responsible of uploading product content and information
- Responsible of uploading campaigns pictures and information
- Follow-up on stock inventory, re-orders
- Help with the product photography sessions
- Help with monthly reports
- Monitor for bugs and discrepancies on platform
- Assist in the content creation for campaigns and social media

*** Shipping of orders
- Follow-up on shipped orders with shipping partners
- Order materials and packaging for shipping

*** Customer care
- Handle customer feedback for products, order, shipping & returns
- Notify management of payment issues
- Follow-up on online payment issues with bank and customer

*** Production
- Assist in the production process of online products: from design to reception
- Follow-up of orders with the suppliers
- Quality control on received orders
- Generate products description and specification

Skills
- Microsoft Office proficiency
- Excellent communication, interpersonal and team working skills
- Excellent organizational skills
- Interest in e-commerce
- Knowledge of social media
- Knowledge of English, French & Arabic
- Previous experience of writing and translating content highly advantageous


Send CV to lartisan@lartisanlb.com