Shift Leaders/Team Leaders - Boubess Group - Lebanon

Team Leader:
- To prepare schedules for all personnel according to the forecast and within the limits of the staffing guide, to ensure adequate manpower at all times and under the guidance of the Outlet Manager.
- Assist in working towards positive financial results by applying several actions delegated by the concerned departments.
- To recommend hiring, promotions and dismissal to the Outlet Manager.
- To ensures proper maintenance and cleanliness of all areas of the Outlet.
- To be involved in planning of promotions, beverage purchases and pricing under the supervision of the Outlet Manager.
- To ensure sanitary conditions according to Health codes and outlet standards.
- To supervise the daily operation under standards fixed by the Management and Outlet Manager.

Shift Leader:
- To report for work on time in correct and clean uniform.
- To ensure the Restaurant is set-up for service.
- To supervise and assist the smooth operation and running of the service.
- To direct and supervise the service staff during service and to ensure that all duties are performed to the required standards.
- To perform any other tasks assigned by superiors.
- Perform related duties and special projects as assigned.
- To ensure that all staff have received adequate training to perform their duties.
- To perform all tasks consistently in line with the Outlets standards.
- To treat guest and colleagues in a polite and courteous manner.
- To adhere to all legal and statutory requirements.
- To extend prompt service to all guests.

careers@boubess.com

Customer Relationship Team Leader - Azadea - Lebanon

The Customer Relationship Team Leader is responsible for managing the group loyalty programs; he/ she plans and administers the department strategies in close collaboration with internal and external resources to produce business value and favorable customer experiences.

Key Accountabilities
- Design, implement the loyalty and gift card strategies and programs in order to improve acquisition and retention of customers
- Drive growth and development of the Loyalty Card scheme to deliver positive change to membership volumes, purchase behavior
- Manage the annual allocated budget and expenditure as per set limits to ensure effective cost management
- Recruit, train, motivate and evaluate his/her team to ensure that the department has the necessary skill base and that staff are optimally motivated and enabled to maximize their potential and contribution to the company
- Ensure that marketing campaigns and calendar are turned into effective operational delivery increasing customers engagement and excitement
- Oversee a significant Portfolio for suppliers/ agencies to partner with and maximize the loyalty programs returns in addition to establishing metrics to measure program success
- Monitor ongoing competitor by keeping high street awareness of loyalty developments
- Develop, execute, and optimize a communication strategy to raise customer awareness and comprehension of the programs

Qualifications, Experience, Knowledge
- Bachelor’s degree in Marketing or equivalent
- A minimum of 6 years of experience in a similar field; out of which 2 in a supervisory role
- Proficient in MS Office
- Fluent in English

hr.lb@azadea.com

Marketing Team Leader - Azadea - UAE

The Marketing Team Leader is responsible for providing instructions and guidance to the marketing team to keep them motivated towards achieving the set goals of the department by raising the brand awareness and driving traffic to the stores.

Key Accountabilities
- Develops plans and implements promotional programs to publicize and promote various activities, events and/or items, as well as establishes methods for increasing participation in such programs.
- Monitors and reviews regularly the performance of the marketing, corporate communication and graphic design teams so that any problem is rectified and any potential cost/revenue opportunity is capitalized in a timely manner.
- Maintains awareness of best practice techniques and tools in the area of marketing management so that the department continues to deliver planned marketing initiatives in a timely manner.
- Liaises with Brand Managers, Country Managers, franchisors and media suppliers to ensure proper planning, implementation and monitoring of marketing activities.
- Ensures brand image’s standards of advertising and marketing are adhered to at all times.
- Assists in recruiting, training, motivating and evaluating his/her team to ensure that the department has the necessary skill base and that staff are optimally motivated and enabled to maximize their potential and contribution to the company.
- Conducts market trips to ensure proper support to the countries and enhances self market knowledge.

Qualifications, Experience, Knowledge
- Bachelor’s degree in Marketing or equivalent. Master’s degree is a plus
- 8 years of experience in a similar field with at least 3 years in a managerial position.
- Experience in retail is a plus.
- Fluent in English.
- Proficient in MS Office.
- Thorough knowledge of key Marketing and Advertising principles in the MENA region.
- Strong knowledge of market research tools and techniques.

Competencies
- Deciding and initiating action
- Leading and supervising
- Working with people
- Relating and networking
- Persuading and influencing
- Presenting and communicating information
- Learning and researching
- Creating and innovating
- Planning and organizing
- Delivering results and meeting customers’ expectations
- Adapting and responding to change
- Achieving personal work goals and objectives
- Entrepreneurial and commercial thinking

hr.lb@azadea.com

Direct Dialogue Senior Team Leader - Greenpeace - Lebanon

The overall management of the national Direct Dialogue program. Management includes, but is not limited to, strategy, planning, budgeting and day to day management.

Responsibilities
1. Direct Dialogue
- To develop and institute short-term and long-term strategies for the national Direct Dialogue program in consultation with the Fundraising Coordinator
- The overall control and management of the Direct Dialogue budget
- To develop and maintain an ongoing recruiter recruitment strategy to make sure that there are enough recruiters to reach our yearly targets
- The evaluation, hiring, firing, training, retraining and management of Direct Dialogue recruiters and team leaders
- The development and maintenance of an effective ongoing training strategy for recruiters with the aim of increasing motivation and decreasing recruiter attrition. To ensure that the recruiters are updated on Greenpeace campaign issues within the country and worldwide
- The evaluation and location of new and current Direct Dialogue sites/venues in all operational cities. To assist the Fundraising Coordinator in the evaluation of sites in new cities.
- To obtain permission or permits for recruiters to operate in shopping areas, festivals, etc.
- The planning of shifts for all cities. This includes the selection of locations based on performance criteria, the placing of recruiters and the communication between Greenpeace, and the recruiters
- Ensuring the adequate supply and control of appropriate Direct Dialogue materials. Dealing with the availability of the materials to the appropriate cities and locations; (Recruitment folders, IDs, shirts and forms)
- To undertake regular announced and unannounced comprehensive onsite visits to evaluate recruiters
- To receive and record daily feedback from recruiters (Performance, difficulties). Establish/recommend creative solutions to the problems to improve the short/long term results of the Direct Dialogue program and to ensure reaching our targets
- Updating the site list files continuously. Including, recruiters, sites, hours and members
- To keep track of completed forms returning to the office and develop systems to improve this process
- The correlation and authorization of all Direct Dialogue expenses, specifically salaries and payments to the recruiters
- Continuous monitoring of direct dialogue results vs. targets.

2. Reporting
- Assist the Fundraising Coordinator in providing detailed and accurate statistical and analytical reports on a weekly/monthly/annual basis of direct dialogue fundraising program in the Beirut office
- Ensure a monthly reporting of the team's performance, results, and salaries

3. Fundraising
- As a member of the Fundraising Team, maintain a high commitment to Greenpeace values and meeting campaign goals
- As a member of the Fundraising Team, contribute to the development and effectiveness of GP Mediterranean's Fundraising Department and GP Mediterranean as a whole. This includes: developing and implementing department strategies, policies and plans; addressing issues; and supporting and communicating decisions taken by the Fundraising Director other Directors, the Executive Director and the Board
- Maintain productive and effective working relationship with other Fundraising Team members, and keep informed of current best practices in other Greenpeace Fundraising departments

4. Other
- Undertake travel both domestically and internationally as required
- Take part in the overall planning and implementation processes of the campaigns in Lebanon
- Perform other responsibilities as assigned by the Fundraising Coordinator for Lebanon and the Fundraising Director for the Mediterranean office

Skills and Qualifications
- Experience as a Team Leader would be advantageous
- Strong interpersonal skills and willingness and ability to build and manage teams
- Ability to encourage and motivate team members
- Knowledge of the Mediterranean region and respect for other cultures
- Strong technical, communications and public relations skills
- Ability to manage multiple tasks simultaneously, meet deadlines, and thrive in an atmosphere of high departmental expectations
- Knowledge of MS word/excel. Knowledge of database and filing systems is a plus
- Ability to prioritize and organize
- Patience for detailed work
- Positive and flexible nature
- Demonstrated enthusiasm for the environment and Greenpeace
- Ready to work in flexible work hours and weekend cover when necessary

Language: Excellent written and spoken Arabic/English.

yara.moussaoui@greenpeace.org

Team Coordinator - Blast’inc - Lebanon

Description
Blast’inc (Promot’inc-Hostess’inc-Babysit’inc-Creat’inc) searching for a full time Team Coordinator.
Schedule: Monday to Friday from 10:00 am to 5:00 pm

Skills
- Good management skills
- Excellent communication skills
- Patient

info@blastinc-lb.com