The auxiliary Call Center Senior agent will answer inbound calls as well as assist customers who have specific inquiries. He will provide personalized customer service of the highest level, and receive and resolve Customer Complaints via written & verbal communication. He should participate in defining the requirements, processes, and implementation strategies to manage the performance of the Auxiliary Call Center and follow up Customer interactions with employees from other departments when required.
Qualifications:
- Bachelor of Arts (BA), Masters of Business Administration (MBA) is a Plus.
- 1-3 years work experience. Customer Service experience is preferred.
- Possess Good verbal Communication skills. Being Bilingual is a plus
- Possess Good Listening skills
- Staff/team management (2 years +)
- Ability to understand, capture and interpret basic customer information.
- Possess sound judgmental powers; ability to manage difficult situations, - respond promptly to needs, seek feedback to improve service, respond to requests for service/ assistance.
- Possess basic computer knowledge/technological skills-
- Possess fast and correct typing skills.
- Possess pleasant and friendly mannerism.
- Adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
- Possess the Supervisory skills required to supervise a team while facilitating daily operations.
- Display Dependability - follow instructions as well as take responsibility for their actions and keep commitments.
- Ability to deal with stress.
- Report to work during weekends and/ or holidays depending on his/ her availability and will be compensated accordingly.
humanresources@Mednetliban.com.lb
