- Receive customer calls to 01-391000 & respond to requests for assistance,
- Resolve issues by advising appropriate actions; redirect or escalate certain cases to the person(s) in charge,
- Enter data & maintain customers database using CRM application,
- Follow up with customers by making outgoing calls to collect information & run marketing campaigns,
- Follow standard CRM procedures & stay updated with info on all OMT services,
- Stay current with system information, changes and updates,
- Prepare activity reports & summary information.
Skills
- Min 6 months of Customer Service experience or any related field
- Good typing speed and the ability to interpret information fast and correctly,
- Adequate knowledge of customer service principles & practices,
- Excellent oral communication skills with a pleasant speaking voice.
jobs@omt.com.lb
