The Junior Customer Service Specialist is responsible for providing the Customer Service department with required support in order to ensure a high customer satisfaction.
Key Accountability
- Interacts directly with customers either by telephone, electronically or face to face in order to solve customers’ complaints as advised by the manager.
- Records details of inquiries, comments, complaints and actions taken after communicating with the manager.
- Follow ups on customers’ inquiries or complaints to drive business performance and increase customer retention rates.
- Implements appropriate filing and data retrieval systems for the Customer Service department.
- Ensures that customer service standards are being portrayed, established and complied.
- Directs unresolved issues and requests to the appropriate designated resource.
- Qualifications, Experience, Knowledge
- Bachelor’s degree.
- Around one year of experience in retail or a related field.
- Fluent in written and spoken English.
- Proficiency in MS Office.
hr.lb@azadea.com
