- Answer clients' phone calls and requests over the phone, emails and via live chat
- Seeks feedback from customer and coordinate with the supervisor on potential corrective actions
- Monitoring the traffic and the status of MRTGs graph flow related to Corporate Clients, Point to Points and Bandwidth consumption traffic
- Reporting, Ticketing, Troubleshooting and following up issues related to NOC, IP, RF and MIS departments
Requirements
- Education: Telecom/CCE or any related field graduate or ongoing studies
- Experience: 0-3 years of experience
- Languages: Native Arabic and English
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