The Senior Training and Development Specialist is responsible for providing a professional training service within general policies and professional standards and in compliance with the Organizational Development strategy, in order to improve employees competencies and company capabilities.
Key Responsibilities
- Conduct training needs assessments under the consultation of the hierarchy; prepare and deliver training courses in line with the Training Needs Analysis (TNA) and in compliance with the company guidelines
- Prepare employees performance and development programs in coordination with the Employee Relations Department and provide line managers with the necessary support on the matter
- Initiate and contribute to the development and/or implementation of functional and/or corporate projects in order to support the ongoing development of training initiatives for the retail division
- Monitor and record training activities and programs’ effectiveness for training delivered in own area
- Research and coordinate with external training providers when needed in order to outsource training programs
- Keep track of training costs and participate in the preparation of reports in order to justify expenditures
- Develop and implement managerial training programs for the region in line with the yearly learning and development strategy and approved budget
- Provide guidance to local trainers in the implementation of group training initiatives, coach and follow up on meeting set objectives and standards
- Analyze various organizational HR performance indicators such as employee turnover, performance appraisals results and other and suggest a training action plan in coordination with local HR
- Assist in the development of the Group learning and development strategy
Desired Skills and Experience
- Bachelor’s Degree in Human Resources, Psychology, or Business Administration
- 3-4 years of experience in a similar field; Retail training experience is a major plus
- Fluency in English
- Proficiency in MS Office
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