Job Opportunities is a collection of job opportunities in lebanon and job opportunities in the mena region and job opportunities in the Gulf along with occasional job opportunities on an international scale. This job opportunities blog is dedicated for lebanese in search of a career shift or career change. Lebanese jobs listing and lebanese jobs opportunities have been collected from friends, employers and my business network.

November 27, 2013

CRM Officer - HST Co. - Lebanon

- Follow up on the customer reward program as per the directions of the CRM supervisor
- Assist in handling the pre activation and synchronizing of the reward cards and reformatting the system
- Analyse customers’ data and take action based on outcomes; handle requests and inquiries from stores and customers related to the rewards program
- Follow-up with all stores on the rewards cards inventory
- Assist the CRM supervisor in the redemption process
- Handle the update of quantities of leaflets
- Assist in the distribution of gift cards and gift vouchers when required
- Assist in assessing the complaints reports on a monthly basis
- Initiate analysis of any problem encountered, develop the corrective and preventive actions and monitor its implementation
- Handle customers’ requests, inquiries and complaints in a professional manner and report them to the CRM supervisor
- Assist the department in the distribution of the local and international distribution of GS Magazine, greeting cards, etc…

Desired Skills and Experience
Behavioral Skills:
- Strong Analytical Skills
- Strong Communication skills
- Attention to details
- Problem solving
- Interpersonal Skills

Technical Skills:
- Audit
- Computer Skills
- Bulk emails and bulk messages
- Experience in working on a computer system related to CRM is a plus

Education:
- Bachelor Degree from a reputable university
- MBA is a plus

Experience:
- Minimum of 2 years experience in a related position

Apply Online