- Registers and rooms guest according to instructions in their reservations.
- In the absence of reservation, offers guest suitable accommodation.
- Offers and provides assistance to guests as and when required.
- In response to guest queries, gives out factual information pertaining to hotel services and facilities, the “extras” offered, events, people, accessible places of historical / cultural interests, and entertainment performances.
- Attends to guest complaints, enquiries and requests, referring major problems to the Chief Receptionist / Assistant Front Office Manager.
- Reconciles Front Desk Room Status Report with that of Housekeeping's, and advises Chief Receptionist / Assistant Front Office Manager of any discrepancy.
- Blocks room for VIPs and groups, pre-registers them and advises superior Housekeeping Department accordingly.
- Maintains statistical records necessary for further evaluation and analysis such as:
Daily arrivals and departures records,
Room sales recapitulation,
VIP and special attention list.
- Ensures the proper use of all Front Office supplies and equipment.
- Ensures that Front Desk is clean, tidy and presentable to guests.
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