Assisting in managing on a daily basis the operational aspects of the outlet from personnel management to outlet management, and to focusing towards customer satisfaction.
1- Keep optimum number of employees within budget limits and recruit and train the right people and schedule work shifts to ensure the perfect flow of the operation
2- Set the scene for customers’ visits; ensuring that first impressions are good through maintaining clean and tidy spaces with well-stocked displays
3- Build a loyal audience through ensuring customer service is at its best at all times
4- Maintain good financial controls, including managing costs within given budgets; setting flexible staffing levels
5- Report to Head Office about building maintenance issues and helping set priorities for expenditure
6- Ensure on making the outlet profitable by maintaining sales and minimizing stock loss
7- Pay extreme attention to customer comments, remarks and requests and taking appropriate measures to respond to them
8- Propose marketing initiatives that could improve the outlet performance
9- Present periodic sales reporting to Upper Management
10- Prepare P&L and budget reports in coordination with the Cost Controller
11- Follow up on housekeeping to ensure cleanliness, hygiene, and safety aspects
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