The Residential Officer plays an essential role in the Residential Department as this role is linked to the client as well as to all department staff. He/she should have a client-oriented attitude that would provide exceptional client service and attendance to client needs and requests. Good Communication Skills and Time management are necessary.
Duties and Responsibilities
- Receive daily feedback from the technical crew about the executed job from the day before.
- Receive from technicians special requests or notes reports given by the clients.
- Prepare daily reports (callbacks, OT, lack time, etc.) and communicate them to the Senior Executive.
- Handle daily data entry (on software) of all executed treatments.
- Schedule follow-up activities for each client/account.
- Prepare daily Job Orders for the technical crew.
- Prepare Job Cards for each client.
- Handle daily pesticide order.
- Ensure that all pesticides and tools are handed to the technical crew.
- Supervise the technical crew members on a daily basis (attendance, leave requests, daily operations, etc.).
- Handle maintenance request of the technical crew (cars, motorcycles, tools and equipments).
- Follow up on clients' yearly programs.
- Schedule daily appointments.
- Assist any new residential client through incoming call.
- Follow up on pending appointments from the day before.
- Answer clients' queries.
- Answer callbacks and solve them.
- Conduct scheduled daily calls.
- Handle renewals and follow up on non-renewed contracts.
- Provide needed support to the department.
Skills
- Bachelor in Business
- Minimum 2 Years in Customer Service and related field
- Arabic & English, French is a plus
- Computer Literacy: Microsoft Office
hr@boecker.com
