The role of the Division Manager is to run the Residential Department by retaining existing business, developing new business, managing the technical team and crews and overseeing the proper administrative policies and procedures of the department while identifying, attending for and evaluating clients' needs and requests.
Duties and Responsibilities
- Maintain an Exceptional level of Customer Service to all the department's clients at all times.
- Implement the company's networking activities from field measures to marketing activities and campaigns focused on reaching monthly set sales targets.
- Manage the technicians in order to maintain Boecker service standards (staff training, image and tidiness, customer service ability, vehicles readiness and maintenance, tools, equipment, chemicals, inventory control, etc.).
- Lead the Administrative Support Team and manage the department through
proper organization of the team into 3 units: Operations, Customer Service & Business Development.
- Reach the collection target, update scheduling of services, keep record, and reduce the waiting list time to provide Boecker's services.
- Report to management the progress of work through a set of periodical reports and participate in suggesting new ideas for business development, resource optimization and problem-solving where need be.
Skills
- Education Level: Bachelor Degree in Management
- Experience: Minimum 4 years in Team Management
- Languages: Arabic & English, French is a plus
- Computer Literacy: Microsoft Office
hr@boecker.com
