The Receptionist answers inquiries and obtains information for general public, customers, visitors and other interested parties- He/she provides information regarding activities conducted in the establishment; location of departments, offices and employees within the organization.
Key Accountability
- Answers telephone, provides information, directs caller to appropriate person or takes messages form caller.
- Meets visitors, determines nature of business, directs them to specific destinations and notifies appropriate person of visitor's arrival.
- Receives, separates and distributes incoming mail or other materials to relevant parties.
- Transmits and delivers facsimiles.
- Files and maintains records of internal and external mails.
- Performs other administrative tasks as required by the Administrative Manager.
Qualifications, Experience, Knowledge
- High School degree.
- 1 to 2 years of experience in a similar field.
- Computer literate with experience in using MS Office applications.
- Fluent in written and spoken English- French is a plus-
- Experience in providing a responsive, customer-focused service on the telephone, via electronic media, and face to face is essential.
- Strong communication and interpersonal skills
- Ability to relay information accurately to others
Competencies
- Working with people
- Delivering results and meeting customers' expectations
- Following instructions and procedures
- Adapting and responding to change
- Coping with pressure and setbacks
hr.lb@azadea.com
