Job Description
- Troubleshoot computer problems and determine source (hardware, software or network connection related) and advise on appropriate actions and solutions to maintain good system performance
- Install operating systems and any software needed on computers
- Configure all types of hardware equipment to have them up and running properly (computers, printers, scanners, projectors, etc.)
- Document and track problems & resolutions (hardware/software related)
- Keep track of all hardware repairs by asset number
- Keep appropriate records and correct inventory of hardware and parts related to the support systems
- Train users on software and tools needed such as lotus notes, back up, powerplay connection, etc.
Desired Skills & Experience
- Diploma in computer science
- 0/1 year experience in PC support function
- Basic hardware and networking knowledge
- Time conscious, systematic and organized
- Service oriented
- Sense of Urgency
- Problem Solving
- Strong Communication & Interpersonal Skills
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