The Community Manager will be managing communications in both directions. This digital-savvy employee is responsible for all communications, PR, social media, events, and content creation, among other things as described below:
- Content creation - writing blog posts, articles, newsletters, communications materials, and material for social media channels
- Social media marketing – creating, managing and growing the company’s presence through blogs, Twitter, Facebook, and other strategically relevant online properties
- Events and event planning – attending industry events in your city (often outside of 9-5 hours) and planning meetups for your community
- Public relations – (note: some companies may have devoted PR departments so this may not be relevant) managing incoming media requests and building relationships with industry journalists; creating, executing and measuring media campaigns
- Customer relations – the Community Manager is often responsible for customer support – answering questions however they come in (phone, e-mail, Twitter) and managing any online feedback forums such as GetSatisfaction pages
- Communications/marketing strategy – the Community Manager is responsible for creating strategic marketing/communications plans to provide direction for the company’s public-facing communications
- Analytics – Using Google Analytics and other measurement tools to provide reports on metrics, and continually find ways to improve on those metrics through testing and new initiatives
- Business development - Depending on the company and depending on how senior the role is, a Community Manager can also be responsible for business development and sales
Skills
- Outgoing personality
- Excellent English & Arabic Writing skills
- Social media experience – experience with social media tools
- Willingness to work around the clock (work some evenings and weekends, and responding to community members outside of work hours )
- Great time management skills
- Ability to multitask,
- Intelligence –managing so many different areas of the business.
- PR experience – having experience with public relations
info@mazajfm.com
