- Handles reservations request by phone or e-mail within same working day and as per company's best practice.
- Handles reservations to sell: hotel, car, insurance and all other services offered by the company to the client.
- Follows up on queries.
- Follows up on payments.
- Informs passenger of rules and regulations concerning his travel.
- Inserts and updates customers' profiles into the system.
- Ensures invoices are issued daily.
- Ensures compliance on company's travel policy.
Skills
- BA in tourism, diploma in tourism and ticketing
- Minimum 3 years of experience.
- Knowledge of the Company’s activities.
- General Knowledge in Geography.
- Ability to understand many areas of travel content.
- Excellent Communication skills.
- Customer Oriented.
- Business and Telephone etiquette.
- Cross Selling and Up Selling techniques.
- Organization skills and Time Management.
- English, Arabic, French (is a plus)
- MS Office - Amadeus
hr@kurbantravel.com
