- Reservations, Sales and follow up on to all incoming requests, ensuring the application of contracted rates, catering for all contracted clients.
- Reservations, Sales and follow up on all outgoing requests, ensure the implementation of the cheapest contracted rates (always compare).
- Respect in full set procedures and assigned operators list.
- Booking all sorts of travel services (flights, accommodation, tours, transfer, car rental, etc …)
- Handling complains and solving problems.
- Handling customer orders and payments.
- Ensure proper markup is assigned.
- Reply promptly within 6 hrs maximum. If not, acknowledge the concerned person with the delay reason
- Liaising with key partners such as hotels and transfer provider regarding bookings and schedules
- Undertaking general administration
- Using and updating IT skills, since information on travel products is usually accessed via a network.
- Implement set sales strategy assigned.
ahrm@lenatours.com
