Job Opportunities is a collection of job opportunities in lebanon and job opportunities in the mena region and job opportunities in the Gulf along with occasional job opportunities on an international scale. This job opportunities blog is dedicated for lebanese in search of a career shift or career change. Lebanese jobs listing and lebanese jobs opportunities have been collected from friends, employers and my business network.

April 5, 2013

Support Center Technical Rep - Sybase - UAE

Major Duties and Responsibilities
- Respond to customer product support questions in a professional, courteous and prompt manner
- Works on problems of "how to" nature
- Resolve routine issues or problems where the answer is found within a Customer Services & Support Sybase knowledgebase
- Identifies problem and searches on given database for answer
- Escalates issues when answer cannot be found in the database
- Professional, courteous, and prompt support for assigned products (SAP Sybase ASE and Replication Server)
- Participates in electronic support in the form of electronic case management
- Documents customer software problems and general problem resolution information

Requirements
- Documents customer software problems and general problem resolution information
- BS in Computer Science or related degree (min 2 years experience)
- Knowledge in: ASE, Oracle, or MS SQL Server. UNIX is a plus
- Excellent interpersonal, phone, verbal & written communication skills
- Good organizational skills
- Ability to multi-task

jobs@sybase.ae
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