Responsible for the after sales indoor repair and maintenance activities of the company’s products in conformity with the company’s policy and as instructed by the Department Manager and the Chief Technician.
1. Undertakes repair activities of company’s products at the Service Center. Tests, troubleshoots, diagnoses and analyzes problems as per the “Item Receipt Form” and provides solutions meeting clients’ expectations.
2. Performs maintenance activities for all types of company’s Samsung HHP products as per Samsung warranty agreement and/or as instructed by the Department Manager or his/ her delegate increasing clients’ satisfaction.
3. Reports when expected cost of repair exceeds possible replacement cost, and suggest any modification of components for company’s HHP products, as necessary, to provide quality service and achieve clients’ satisfaction.
4. Assists with the training of new Technicians, and provides guidance and instructions as requested.
5. Provides clients with necessary assistance and guidance to function Samsung HHP and clients’ satisfaction.
6. Stays up-to-date with technical knowledge of Samsung HHP products to solve problems and meet clients’ expectations.
7. Generates and escalates periodic and requested reports ensuring accuracy and timely delivery.
8. Respects all of the company’s internal rules, policies and procedures.
9. Performs other duties in line with scope of work and as assigned by the direct manager.
Reporting to: customer service manager
- To perform this job successfully, an individual should be competent in MS Office products, and efficient in email and internet applications.
- BT in Electronics, TS is a plus.
- A minimum of 0 to 2 years of experience in the field.
careers@ac-holding.net
