The Account Manager serves as the primary business contact for the client and is responsible for client satisfaction. The AM is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, the AM will should build relationships with clients to encourage new and repeat business opportunities.
- Responsible for client communications, conflict resolution, and compliance on client deliverables and revenue.
- Lead role in on-boarding process of new accounts
- Sell and negotiate carrier rates to achieve optimal margins
- Reports to the Sales Manager, providing regular input on all account activity, including status and call reports
- Understanding of company capabilities and service, and effectively communicates all offerings to the client
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