The Deputy Floor Manager reports to the Floor Manager and assists in running the daily floor activities from administrative duties, customer service to performance supervision. He/she is responsible to drive sales and monitor the team performance (ABC and tenants employees) towards best results and growth.
Main Duties and Responsibilities:
Technical and Reporting:
- Prepare the Sales-force schedules effectively to meet service requirements;
- Monitor the gradual achievements of sales targets throughout the month and report progress accordingly;
- Support the preparation of various reporting tools, assist in the analysis of findings and recommend improvements when needed;
- Coordinate with the Operational team on a daily checklist to ensure maintenance and floor standard are met at all times.
Selling and Service Leadership:
- Maintain a strong floor presence to drive selling efforts, model service behaviors and ensure consistent adherence to the service standards;
- Promote customer service excellence and exceeds customers expectations.
Coaching and Development:
- Provide team coaching in coordination with the Floor Manager to ensure continuous improvements and suggest motivational tools to reward effective performances;
- Monitor performance on floor and provide on-the-job trainings and coaching related to brand\product knowledge, trends, updates, selling techniques, etc.
recruitment@abc.com.lb
