Community Manager - Social4ce - Lebanon

Currently looking for the most passionate chocolate & social media lovers out there!
If you love sweets and interested in having a thriving career in social media community management by working for one of the biggest Lebanese brands "Gandour", get in touch with us now.

A Community Manager is the face of a company, managing communications in both directions. This digital-savvy employee is responsible for all communications, PR, social media, events, and content creation, among other things.

It’s a Web 2.0 communications role, incorporating online tools and in-person networking to create relationships and ultimately build the company’s brand, both
online and off. The Community Manager is responsible for moderating User Generated Content that appears and escalating any issues to the appropriate internal/client teams.

The Community Manager will be responsible for ensuring active and engage communities around a defined topic or topics by managing long-lead editorial
calendars, monitoring online conversations and participating in those conversations to build brand visibility and thought leadership. The goal is to establish a presence for our partners as well as to integrate their messaging into the community in a compelling and valuable way for the members.

- Community Strategy
- Assist with creation, conception, and presentation of social media strategy and integrated marketing campaigns
- Interpret the direction of strategy/planning and creative leads
- Communicate and coordinate client service, production and strategy/planning teams ensuring that community strategy supports overall brand goals and objectives.
- Content creation and Publishing
- Create and maintain Content Calendars, including writing Facebook Status
- Updates
- Post relevant content in accordance with Content Calendar
- Writing blog posts, articles, newsletters, communications materials, and material for social media channels
- Moderation
- Review user generated comments and posts in a quick and timely manner
- Respond to comments, when appropriate, in order to foster a positive community and add value to the user’s experience
- Enforce the Social Media Guidelines as defined by the brand
- Escalate User Generated Content, where appropriate, to internal and client stakeholders
- Social media marketing – creating, managing and growing the company’s presence through blogs, Twitter, Facebook, and other strategically relevant
online properties
- Customer relations – the Community Manager is responsible for customer support – answering questions however they come in (phone, e-mail, Twitter)
- Communications/marketing strategy – the Community Manager is responsible for creating strategic marketing/communications plans to provide direction for the company’s public-facing communications

- Analytics: Listening & Reporting – Utilize social listening tools like Radian6, Buzzlogic,… to generate insights.
- Summarize insights and conversations to create actionable, client-facing reports that lead to optimization
- Team leadership - Participate constructively in inter-departmental brainstorming and crisis management sessions.

Skills
- Has to be native Arabic language. Excellent in written and oral
- English very good: written and oral
- French is an added plus
- Abilities to deal within a multicultural environment
- Presentation skills Ability to convince
- Exceptional communication skills with the team
- Proficiency in PowerPoint and presentation tools and skills
- Excellent verbal, written, and presentation skills.
- Word, Excel, PowerPoint
- Social Media monitoring tools
- Specific Social Media
- High knowledge & usage of Social Media tools such as: Facebook, Twitter, Linked In, Blogs, YouTube etc.
- Strong content management & editorial experience
- Knowledge of social media monitoring / analysis systems & ability to translate this date into valuable insights to assist business & clients.
- Actively participates in a wide variety of social media activities such as blogging, community development and management, social bookmarking, commenting, etc.
- Understanding of popular social networks – design, functionality, users
- Demonstrated ability to produce community management guidelines and documents that reflects the holistic understanding and implementation of the role of social media and its effects.

- Undergraduate degree in communications, marketing, advertising, public relations, media studies, business and/or related fields.
- Experience 1 to 3 years of experience managing social media platforms or communities for brands
- Very high attention to detail

careers@social4ce.com