- Handles reservations request by phone or e-mail within same working day and as per company's best practice.
- Handles reservations to sell: hotel, car, insurance and all other services offered by the company to the client.
- Follows up on queries.
- Follows up on payments.
- Informs passenger of rules and regulations concerning his travel.
- Inserts and updates customers' profiles into the system.
- Ensures invoices are issued daily.
- Ensures compliance on company's travel policy.
- He / She must be single point of contact for each client.
- Reports problems instantly to the Branch Manager.
- BA in tourism, diploma in tourism and ticketing
- Minimum 3 years of experience
- Knowledge of the Company's activities
- General Knowledge in Geography
- Ability to understand many areas of travel content
- Excellent Communication skills
- Customer Oriented
- Business and Telephone etiquette
- Cross Selling and Up Selling techniques
- Organization skills and Time Management
- English, Arabic, French (is a plus)
hr@kurbantravel.com
