The professional receptionist at Cleartag is an important asset to the company. The person that will be handling this position is the individual that will give the first impression of our business to those that make contact and the person that will make sure clients are always properly answered – and that is essential.
Role Responsibilities
- Ensure that the reception area is in a proper state to receive at all times during office hours.
- Ensure that ALL telephone calls are answered, screened, redirected to the appropriate person by the switchboard and that appropriate call handling is followed.
- Contacts database creation and management (by industry)
- Welcome on-site visitors, announce visitors to appropriate personnel, guarantees refreshments are offered
- Take and relay messages
- Provide information to callers and provides callers with address, directions, and other information.
- Ensure knowledge of staff movements in & out of the office
- Deal with all inquiries in a professional and courteous manner, in person, on the telephone or via e-mail
- Receipt of courier parcels and delivery to the concerned persons
Job Requirements
- An outgoing personality
- Good spoken communications skills
- The ability to stay calm under pressure
- Good organizational skills
- Be discreet and tactful
- Be courteous but firm when dealing with difficult customers
- A good memory for faces (Remembering regulars)
- Efficient and well organized
- Self-motivated and able to use initiative
- Confident when using a computer and office equipment
- An interest in the business
hr@cleartag.com
