Direct Restaurant sales and marketing efforts ensuring that the business is financially successful and that it represents our brand identity in its entirety, therefore positively impacting our global operation.
Role
- People - To provide a positive "employee life cycle" for all staff members during their tenure with the company.
- Guest Experience - To provide an authentic experience for guests by planning and executing irreverent events that represent Brand's ability to meet a wide range of guest needs and expectations.
- Profit - To source, book, and execute events that are profitable to the company and experiential to the guest ensuring their repeat business.
- Sales - To grow the business by using innovative sales and marketing concepts.
- Minimum 4 years of promotional marketing, advertising, public relations and/or hospitality sales
- Coordinate operations between departments.
- Teach/coach and document employees who fail to meet standards to maintain a high quality workforce.
- Present a professional image to employees, guests, clients, owners and investors.
- Attend client functions and designated parties to provide support, ensure guest satisfaction and promote future business.
- Build business/market share by thinking of new ways to promote the company and by participating in local events to increase sales and profits.
- Develop and maintain positive relationships with in the business and social community.
- Spearhead philanthropic initiatives.
- Work as a team, helping all employees to complete the required activities that ensure we blow away Guest expectations.
- Maintain low staff turnover rate and high morale.
- Operate ethically to protect the image of the brand.
- Utilize programs designed to help Save the Planet.
- Computer literate essential. Proven above average ability with Microsoft Software platforms (Outlook, Word, Excel, Powerpoint) skill set
- Previous customer relationship management
- Proven public presentation skills. Used to speaking in front of an audience.
Competencies
- Understanding the Business – Business Acumen; Functional/Technical Skills; Customer Focus
- Getting Organized – Priority Setting; Time Management
- Getting Work Done Through Others – Delegation; Developing Direct Reports; Confronting Direct Reports
- Energy and Drive – Drive for Results; Action Oriented
- Inspiring Others – Managing Vision and Purpose; Motivating Others; Building Effective Teams; Negotiating
- Creating New and Different – Strategic Agility; Innovation Management; Dealing with Ambiguity
- Communicating Effectively – Presentation Skills; Written Communication
- Relating Skills – Interpersonal Savvy
- Acting with Honor and Character – Ethics and Values; Integrity and Trust
- Being Open and Receptive – Listening; Composure; Approachability
- Hiring and Staffing
Requirements
- Proven track record of managerial success in a fast paced environment by possessing the experience, ability, and knowledge to move the business forward financially while focusing on human capital.
- Strong leadership behaviors coupled with the technical skill set to drive the business toward success.
- Proven track record of making high quality decisions and the ability to make complex decisions.
- The interpersonal savvy to create successful business partnerships where the art of negotiating is required.
- The ability to be innovative and creative while at times dealing with ambiguity.
- Strong presentation and written communication skills.
- Adherence to health/safety, food safety and alcohol consumption regulations.
- Applicable sales tracking software experience is required.
- Applicable standard of education is required.
- Must possess strong communication and listening skills, excellent speaking, reading and writing.
- Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Multiple language abilities a plus, fluency in English required.
info@hardrockcafe.com.lb
