- Provide constant floor supervision and guest contact during ‘meal hours'
- Ensure that the restaurant is always clean and ready to receive clients according to the standards set by the C.E.O
- Maximize sales and profitability through the professional execution of approved promotions.
- Effectively delegate duties and responsibilities down the organizational line and consistently follow-up to secure results.
- Ensure food, bar, labor and all other operating costs meet budget constraints.
- Source staff and send to our HR department for first round of interviews
- Hire and Train staff that has been approved by the HR department
- Approve the weekly schedule as recommended by the supervisors, making sure that we are properly staffed for each shift
- Ensure the productivity of each person in each job function according to the standard of performance and sequence of service.
- React proactively to customer complaints, issues and requests.
- Coordinate Monthly Bar / Wine, Kitchen, Floor and Store Inventory and ensure any variance is rectified.
- Ensure that the Sequence of Service is being properly trained and implemented
- Responsible for implementing ensuring that waste and breakage is at a minimum
- Chair weekly management meetings in conjunction with your Director of Operations
- Responsible for all training sessions and ensuring that a pre-shift briefing takes place everyday at 12pm and at 7pm.
- Identify all problems, weaknesses and challenges and find permanent solutions for them
- Dealing with all client complaints or negative feedback.
- Approve all front-office schedules, vacations and days off.
- Update all standards, policies and procedures as established and documented in all manuals.
- Perform performance appraisals for all floor staff.
- Set objectives for management teams and submit to the director of operations prior to start of every quarter.
- Assure assistant managers conduct pre-shift communication meetings at the start of all shifts.
- Maintain and practice fire and security systems and procedures.
- Ensure that reports carried out by assistant managers are adequate.
- Work with the C.E.O and the Director of Operations on all upcoming events.
Requirements
- Minimum Education Level required: Bachelor
- Minimum Years of Experience required: 5 to 7 Years
info@lecromagnon.com
