The Account Manager (hereinafter AM) serves as the primary business contact for designated ClearTag clients. (S)he is responsible for creating and then delivering a revenue plan for products and services from each client within h(er)is territory. Responsible for client satisfaction, the AM is expected to consistently provide excellent customer service to accounts, as well as representing client needs and goals within ClearTag. The role reports either to the Client Consulting Director (Lebanon) or Managing Director (other location). Note that this is an incentivized role.
Responsibilities
- Deliver the territory revenue plan.
- Responsible for all client communications including conflict resolution on client deliverables and revenue.
- Understand company capabilities and services to effectively communicate offerings.
- Create proposals which accurately describe deliverables and set appropriate client expectations.
- Turn proposals into profitable contracts.
- Creation detailed requirements documents, contract consistent, signed off by clients
- Maintain the portfolio of existing contracts for the territory, creating and closing renewal opportunities.
- Conduct reviews of all major deliverables including, but not restricted to strategic brief, functional specifications, technical specifications, project plans and implementation plans that scope is within signed contracts.
- Identify and create change requests for out-of-scope items.
- Ensures that client issues are dealt with effectively and efficiently.
- Informing the Account Director or Managing Director of any problems and escalate unresolved issues in a timely manner.
- Approve invoices, and ensure payment collections.
- Work closely with project teams in order to maintain a continuous knowledge of project status. Identify potential issues and/or opportunities within or related to each project.
- Ensure that all projects are compliant with appropriate sector, country and company standards, processes and procedures.
- Communicate clients' goals and represent clients' interests to the company.
- Provide regular two-way communication between clients and project teams.
Requirements
- Bachelor level degree.
- At least one year's experience of corporate selling on incentive based pay.
- At least two years' experience within a "hi-tech" industry
- Strong interpersonal skills.
- Persuasive encouraging and motivating..
Candidate Differentiators
- Experience working in the US, Canada or Europe as well as the MENA region.
- Fluency in Arabic and English.
- Experience working in multinational companies.
- Experience within the software/technology sector.
- Demonstrable analytical and problem-solving capabilities.
- Ability to read communication styles of clients, team members and contractors who come from a broad spectrum of disciplines and back-grounds
hr@cleartag.com
