Scope
Act as an advisor and promote customer service excellence through building loyal customer database and a solid relationship with VIP clients.
Responsibilities
- Deliver exceptional customer service and advise to all customers;
- Achieve individual and department sales goals;
- Play an active role in the launch of new brands;
- Maintain department merchandise standards;
- Ensure excellent department housecleaning;
- Assist in visual displays when needed;
- Deliver excellent brand awareness and product knowledge to each customer involved with;
- Communicate any restocking opportunities depending on the fashion trends;
- Train on job new comers on selling techniques, brands, products, etc;
- Communicate the customer needs of own department to Floor Manager;
- Handle and update VIP Customers’ database;
- Follow up on VIP needs and customers (new arrivals, transfers, receiving, additional, promotions, etc.);
- Perform other job related duties as assigned.
Skills
- Preferably 2 years of experience as a Sales Advisor and 2 years as a Senior Sales Associate;
- Advanced selling techniques;
- Highly customer oriented;
- Excellent team working ability;
- Fluent in Arabic, English and French.
hr@abc.com.lb
