To assist the Account Manager/Senior Account Executive in the day-to-day development, management, resourcing and invoicing of client work. Be the main point of contact for the client and manage all business as usual (BAU) work.
Responsibilities
Project Level
- Brief studio teams on client work, ensuring they have all information required prior to starting the job
- Provide regular status reports/contact reports for account managers/senior account executives, clients and studio staff
- Write briefs from client communications
- Schedule studio time for client work
- Attend regular meetings with clients to discuss BAU
- Provide regular invoicing and forecasts updates during each month
- Provide regular updates in the client services meeting
- Assist with the induction of new account executives and other staff joining
Planning/Client Management
- Produce accurate client quotations
- Schedule work according to plan
- Optimize the use of resources and team skills
- Judge the degree of creativity/innovation required by client and assist with the match of creative resource to the client
- Present creative/technical work to the client
- Monitor the progress to plan and ensure that the plan meets the needs of internal/external customers
- Provide feedback on progress towards objectives
- Manage all job handling procedures up to and including the point of invoicing.
Marketing
- Recognize an effective digital marketing campaign and assist the Account Manager in making recommendations to the clients
- Demonstrate an understanding of the principles of digital marketing and recognize effective digital marketing
- Understand how the internet can be used to communicate brand/message to a specific target audience
- Demonstrate an appreciation of the business issues facing a client
- Understand the client's business processes
- Interpret client requests and produce a creative/technical brief
- Assess creative/technical executions in relation to the brie
- Maintain an awareness of industry changes and the impact on clients and relay relevant information to the client services team
- Ensure an understanding of the business and the impact of external influences
- Maintain an awareness of our competitors’ services and overall market trends.
Financial
- Maintain an awareness of the impact of work on the profitability of each project
- Ensure a comprehensive understanding of the billing and payment procedures
- Liaise with the finance department on invoicing queries.
hr@tagbrands.com
