Main responsibilities
- Liaison with clients and management.
- Implement policies, procedures and work instructions.
- Train, supervise and motivate staff.
- Coordinate with Training and Inspection department in the employees assessment needs and issuance of annual training calendar.
- Conduct regular competency testing to subordinates.
- Conduct annual performance appraisals to subordinates.
- Handle client’s complaints, and ensure the implementation of right corrective and preventive actions.
- Measure customer satisfaction by conducting interviews with the clients and filling surveys on regular basis, and prepare quarterly reports.
- Conduct spot audits to make sure that work is executed according to required standards and agreements (Contractual agreement, Hospital Accreditation Standards, ISO 9001:2008 requirements, etc.)
- Conduct visits and control to assigned projects on regular basis.
- Inspect completed work/tasks.
- Prepare the Service Report.
- Order needed chemicals, materials, disposables and equipments according to preset procedures.
- Arrange maintenance and repair of all equipments.
- Work closely with key client contacts.
- Report to COM the actual situation of the projects on weekly basis, and any urgent case on the spot.
- Ensure meeting quality objectives and operational KPIs.
- Report nonconformities and complaints that may affect the Quality Management System to the Quality Department.
- Undertake necessary administration.
- Arrange transport for all staff.
- Develop detailed operational plans with the coordination with COM.
- Follow up of employees sanitary and immunization control with Human Resources Department and Training and Inspection department.
- Ensure that all equipment, consumables, supplies, transport, and any other items required are confirmed and have been delivered to the project.
- Deliver cleaning excellence and ensure individuals consistently meet company standards and targets.
- Be down to earth and pragmatic in approach with a can-do, make it happen approach.
Work Experience Requirements
- Knowledge in the Cleaning field or the desire to learn all aspects of Cleaning
- Proven ability to lead, direct, motivate and empower the staff to reach their full potential
- Excellent verbal communication skills
- Confidence and ability to provide on-site training
- Strong customer service skills
- Computer literate where applicable
- Ability to prioritize work loads
Educational Requirements
- Written skills required (Arabic is a must, English and French languages are a plus)
recruitment@usmholding.com
