Sales Manager - DHL - Lebanon

Lead, Manage the Sales team in Lebanon. Attain team revenue, profit and yield targets through organisation, planning and direction of the team.

- Create the right sales organisational structure to meet the needs of the customer base and grow the business to dominate the Express market in Express in all relevant market segments
- Recruit, train and motivate the sales staff to ensure necessary quality and quantity of staff are deployed to meet targets and maximise customer satisfaction.
- Ensure customer database is updated and maintained through use of the sales automation tool.
- Ensure field sales team perform regular call cycle planning and action accordingly.
- Ensure implementation of the Global Sales Processes and the company’s management practices
- Manage the sales team to ensure country revenue and profit targets are met.
- Develop a well structured and SMART sales incentive program to support aggressive growth and target achievement.
- Draft department business plan that illustrates how revenue and profit targets will be achieved.
- Maintain focus on price and value in a competitive market to ensure maximum yield.
- Identify and comply with the company’s reporting requirements.
- Ensure service quality is maintained and service issues are addressed promptly to maximise customer satisfaction and retention rates
- Study and understand existing and prospective customer shipping requirements and work closely with the sales team to ensure continued growth and development of existing accounts.
- Use Global Sales Process pipeline model in order to ensure that new revenue opportunity and retention levels remain high.
- Ensure call activity is in line with target.
- 80% of time is spent co-selling & co-visiting
- Meet with every member of staff bi-weekly to discuss pipeline opportunities and customer base.
- Observe 3 sales calls bi-weekly per sales person and complete coaching assessment
- Ensure DHL’s market leadership position is maintained and the ‘gap’ between our competitors and DHL is increased.
- Protect DHL market position from aggressive competitive attack.
- Develop and motivate a team of experienced sales professionals.
- Micro management of each individual and territory.
- On the job coaching and training / spending large % of time in the field with each sales team member.
- Staff related issues around territory performance.
- Contract pricing levels
- Target setting each quarter
- Cost control
- Using global/regional/local programmes to measure effectiveness of time management.
- Setting out regular reviews.
- Regular sales meetings.
- Building your own suite of control mechanisms.
- Recruitment and retention of high quality staff with cost boundaries.
- Maintain focus on price and value in a highly competitive market
- Ensure we have the right people in the Direct, Relationship & MNC/GCS sector of our business and beyond who can not only meet today’s goals, but are capable of achieving future objectives as well.

Requirements
- Fluency in English and Arabic both spoken and written
- 5 years DHL sales experience
- Experience in Multi-cultural environment
- Proven track record in field sales / key accounts.
- Comprehensive knowledge of DHL products and systems
- Computer literacy
- People management experience preferable
- Planning and organising
- Relationship building
- Communication oral and written
- Analytically astute.
- Commercial focus
- Personal motivation
- Negotiation skills
- Influencing people

joanna.massaad@dhl.com

Faculty Positions - AUST - Lebanon

AUST is accepting applications to fill faculty positions in the ranks of assistant and associate professors in its four faculties:

Faculty of Arts and Sciences
- Communication Arts
- Public Relations
- Advertising
- Radio & TV
- Interior Design
- Graphic Design
- Fashion Design
- English Language

Faculty of Business and Economics
- Accounting
- Economics
- Finance
- Hospitality Management
- Management
- Management Information Systems
- Marketing
- Travel and Tourism

Faculty of Health Sciences
- Forensic Science
- Clinical Microbiology
- Optometry
- Radiography

Faculty of Engineering & Computer Science
- Computer Science
- Computer & Communications Engineering

Qualifications
- Ph.D holders.
- Master in Fine Arts (M.F.A.) holders
- Record of teaching experience at the undergraduate and graduate levels is expected.

Dr. Nabeel Haidar, Provost
nhaidar@aust.edu.lb

Digital Marketing Manager - Zawya - UAE

The purpose of this position is to translate marketing strategy into executable plans and programs that deliver over a digital platform to support divisions within Zawya. The role also acts as the liaison between marketing and other stakeholders in the Zawya value chain, including Product Development, Sales, and Advertising.

The marketing department's focus will be to support 3 core area's of the business in the following months and into 2013, therefore the digital marketing executive we would require would need to be a quick learner, flexible and creative in areas of marketing to support the roles below:

Sales & Membership
Communication with event organisers, exhibitors, and suppliers to execute concepts created by marketing for events. Exploring partners across digital platforms to support in increasing sales leads.
Using social media to increase brand awareness in new markets in line with events we will be at.

Product Team
With the launch of our new updated products, working on a full 360 plan in line with a budget and to support execution. Working closely with the team to create internal events and to market them.
Finding channels digitally to promote our products online.

Online Advertising
Working with media kits on a monthly basis, updating, and tracking.
Working on monthly communications with inforgraphs, edm's, banner ads.

Requirements
- Bachelor's Degree in Marketing
- 3 year min of previous marketing execution experience with min 1 year in UAE
- 2 years min experience within Digital space offering through knowledge of digital marketing strategy
- Strong business understanding and results-driven orientation
- Understanding of marketing at events
- A good understanding of campaign marketing
- Strong communication skills in English are essential, in both written and oral form. Arabic a strong plus
- Strong negotiation, organisational, and project management skills. Demonstrated ability to meet/exceed deadlines. Ability to manage multiple priorities
- Adaptability, problem-solving skills are important
- Public speaking and messaging an added plus

jobsdubai@zawya.com

Group Project Manager - Time Out Beirut - Lebanon

The Group Project Manager's key objective is to drive the overall strategy of all OTP publications (except the monthly edition of Time Out Beirut). Coordinating all OTP editorial products whether it be print, online or mobile phone applications will be this role's chief responsibility. S/he works closely with the OTP Managing Director to ensure that the publications are assigned to the right editors, the content is relevant and produced on time. It is essential the candidate possesses strong organisational and project management skills with the ability to multi-task and manage several projects simultaneously.

Key Responsibilities
- Recruitment: Identify specifically the need for editorial staff and oversee their recruitment and training.
- Coordination: Plan the annual project schedule for all OTP publications, manage the freelancers, draft contracts as well as project editorial budgets required.
- Ensure general running of editorial projects, the design and editorial team as well as oversee on a daily basis the listings and online team.
- Manage the internship programme.

Qualifications
All candidates must be fluent in English and have strong writing skills as well as the ability to keep to tight deadlines. Project management experience and a writing sample is required for this position. When applying for this position, include the subject line 'Group Project Manager'.

If you fit that description, please send your CV (and work samples, where required) to jobs@timeoutbeirut.com. Also include a cover letter explaining why you're interested in working for TOB and why you'd be a perfect fit. Incomplete applications will not be considered. Please note that Time Out only considers candidates currently living in Beirut. Due to the high volume of applications that we receive, only those candidates that are chosen for interview will be contacted.

Photography Technician - LAU - Lebanon

The Department of Fine Arts and Foundation Studies at the School of Architecture and Design has a vacancy for a Photography Technician who will be responsible for managing the photography lab in Byblos, as well as assisting faculty and students with their photography projects requiring the use of the studio and dark room. S/he should be knowledgeable in both traditional and digital photography.

Major Duties & Responsibilities
- Applying safety and security procedures in the Photo Lab and Studio areas during normal or extended office hours
- Updating the Photo Lab and Studio inventory of equipment and supplies
- Managing the photography software, regular updates and licensing
- Preparing and controlling chemicals needed for developing and printing
- Performing routine checkups on equipment and notifying the supervisor on possible repair needs
- Maintaining order in the Lab and Studio through the good implementation of student schedules, to avoid reservation conflicts
- Giving technical sessions to students on the use of Photo Lab and Studio equipment such as enlargers, processors, cameras, and studio lighting equipment
- Managing the photography printers, ink and paper supplies
- Overseeing that all borrowed equipment is returned on time and in good condition
- Training student assistants working in the lab
- Performing other duties pertinent to this job as assigned

Job Requirements
- AA or TS in Photography
- Two to Four years of work experience in Photography and darkroom operations
- Studio and Photography skills in both traditional and digital photography
- Computer Literate
- Good command of English

Applications should be emailed to byblos.hire@lau.edu.lb specifying the job title in the subject line.

The closing date for receiving applications is Tuesday January 01, 2013

Online Editor - Time Out Beirut - Lebanon

The Online Editor must be creative, have a strong knowledge of Time Out style and standards as well as a flair for writing. Also, the ability to multitask and run a team are expected in this position.

Responsibilities
- Develop and cover current and interesting content for online
- Promote Time Out Beirut as the leading website for entertainment, arts & culture and events in Beirut
- Work closely with Events Writer regarding events for the website and original content

Qualifications
All candidates must be fluent in English and have strong writing skills as well as the ability to keep to tight deadlines. A writings sample is required for this position. When applying for this position, include the subject line 'Online Editor'.

If you fit that description, please send your CV (and work samples, where required) to jobs@timeoutbeirut.com. Also include a cover letter explaining why you're interested in working for TOB and why you'd be a perfect fit. Incomplete applications will not be considered. Please note that Time Out only considers candidates currently living in Beirut. Due to the high volume of applications that we receive, only those candidates that are chosen for interview will be contacted.

Business Development Manager - Gandour - Lebanon

- Develop the business plan to maximize profits, turnover growth, coverage and distribution of the company’s brands in assigned region.
- Develop the sales forecasts for each market within the assigned region by product and by month.
- Responsible for achieving the forecast per market within the assigned region.
- Responsible for achieving the P&L objectives of the assigned region and ensure timely collections.
- Ensure the timely update of the rolling forecast.
- Support the distributors’ sales team to penetrate new channels and/or regions through creative sales techniques.
- Maintain close and good relation with distributors.
- Direct the distributors’ sales team towards effective implementation of marketing activities.
- Control sales targets (product mix) and department expenses to meet approved budget guidelines.
- Prepare and submit price model proposals while ensuring to avoid shelf/trade price gaps.
- Follow up and evaluate the performance of the distributors’ sales team to ensure that the business plan, sales targets and KPI’s are met.
- Maintain timely reporting on the developments and changes in market dynamics within assigned territory covering trade channels, competitors and major economic factors that affect performance.
- Responsible for maintaining accurate records of all pricing, sales, and activity reports submitted by Account Managers.
- Prepare and submit the monthly and quarterly business development review reports on time.
- Prepare the forecast and budget for the assigned territory.
- Manage the Account Managers and ensure they meet the approved business plans of their assigned markets.
- Responsible for the efficient implementation of the approved trade marketing budgets of the region.
- Ensures proper communication and coordination with demand planners and export services across the group so as to supply products on time and in an efficient manner.
- Identify opportunities within the assigned region by identifying potential new markets and new channels in existing markets.
- Commercialize the entire brand portfolio wherever possible in his assigned region.
- Adhere to company policies and guidelines.

Skills
- Bachelor’s degree in Business Administration (Sales & Marketing)
- MS Office applications
- Written and spoken fluency in English & Arabic languages
- Understanding of Market dynamics
- 8/10 years of experience in sales management
- Leadership Skills
- Commercial acumen
- Attention to details
- Problem solving
- Strategic planning
- Negotiation Skills

info@gandour.com

Optimization Project Leader - Holdal Abou Adal Group - Lebanon

This is an exciting and challenging new role within a successful Lebanese Group that is in the process of implementing an extensive Business Transformation Project (BTP) following a sustained period of healthy growth.

Based in Beirut, the Optimization Project Leader (OPL) will coordinate all the activities related to the BTP and will report directly to the Project Owner, the Senior Management Team and the Family Council.

The OPL will be expected to help the Chief Operating Officers (COOs) and remaining Senior Managers in conducting a deep review of the current support, distribution and retail operations to align them with HOLDAL’s 2020 vision.

The successful candidate will be a charismatic and energetic leader with an appetite for delivering ambitious business results (KPIs) and operational excellence while ensuring that the program does not affect the day-to-day operations. He/she should be an excellent strategist while being ready to roll-up his/her sleeves to get things done.

Responsibilities
- Holds overall responsibility for the successful planning, design, execution, monitoring controlling outcome and closure of the BTP.
- In coordination with Project Owner and Business Project Managers, defines for each Business Project, scope, optimization strategy, activities, timelines, planning (resources & tasks), budget, deliverables and outcome.
- Validates all project phases, optimization strategy measures and other key milestones with Global Project Management.
- Confirms project direction and act as Project Advocate. Provides assurance, feedback & guidance.
- Identifies, controls and monitors risks. For each risk, identifies appropriate contingency plans. Raise alerts to Project Owner.
- Controls, monitors and reports to Global Project Management scope, progress vs. planning, and spending vs. budget.
- Upon needs, requests technical support from Global Functional Teams.
- Recognizes the team for progress and successes and participates in project post-evaluation key learning.
- Communicates to the Change Management team success stories to be shared with the business.
- Serves as an escalation path for issues that are beyond Business Project Manager.
- Signs off on charter and deliverables.
- In the absence of Project Owner, administers project discussions and meetings and is a default moderator during Project meetings.
- Meets weekly with Project Sponsor and Project Owner to review progress, project timelines, key milestones and outstanding issues. Provides guidance feedback and support when needed.

Skills
- Solid experience in a Multinational as a project manager
- Proven success record in restructuring a business
- Bachelor’s degree in Business or industrial Engineering
- Excellent communication and facilitation skills
- Strong leadership and interpersonal skills with an ability to manage diverse work groups of people
- Comprehensive professional writing proficiency in Arabic, English and possibly French
- Motivator of Change. Experience in Change Management would be ideal
- Team player with ability to credibly operate and influence at all levels within the organization
- Strong organizational & time management skills – the candidate should be excellent at juggling priorities effectively and working under stress
- PRINCE2 Practitioner qualified for Project Management skills
- MSP Practitioner qualified for Program Management skills
- Resilient personality with a good sense of humor

info@abouadal.com

Marketing and Advertizing Specialist - USM Holding- Lebanon

- Prepare the Advertizing Campaign of the company in coordination with the Business Development Manager and the Top Management.
- Coordinate with all the departments to provide designs of all communication materials (Uniforms, Printings, Logos, Vans’ stickers, Labels, Signs, Newsletters, Diaries, Calendars etc.).
- Coordinate and follow up with all Advertizing and Media agencies.
- Search for the right suppliers of promotional items & submit accordingly samples to the Top Management.
- Participate in the making and updating, on regular basis, of the company’s Website.
- Participate in the making of the Company’s Look Book.
- Coordinate with the BDM for the setting up of advertizing materials of each new business
- Participate in the making of the Business Development Quality Plan (BDQP).
- Attend the monthly assessment meeting conducted by the BDM.

Requirements
- Knowledge in the Business Development, Sales, Marketing and Graphic Design
- Excellent verbal and written communication skills
- Strong creativity and innovation skills
- Strong customer services’ skills
- Computer literate
- Excellent ability to impress and convince clients and business partners
- BS in Sales and Marketing or in Graphic Design is a must
- MBA is a plus
- Written and Speaking skills required (Arabic, English and French are a must)

recruitment@usmholding.com

Assistant Director of Development - LAU - Lebanon

The Development Office at the Lebanese American University is currently searching for an Assistant Director of Development to assist in fundraising activities for the Schools of Medicine, Nursing and Pharmacy.

Job Summary
Reporting to the Assistant Vice President for Development (AVP), the Assistant Director of Development is responsible for the identification, cultivation, solicitation and stewardship of prospects up to a giving capacity of $250,000 or more. She/he actively manages a minimum portfolio of at least 100 prospects, in support of the Medical, Nursing & Pharmacy School’s strategic goals, which include: financial aid, internationalization, professorships, and research.

Basic Responsibilities
- Manage a minimum portfolio of at least 100 prospects.
- Engage previous and current donors.
- Build strong relationships with volunteers and committees.
- Conduct a minimum of 200 prospect visits per year and coordinate engagement opportunities for prospects and donors.
- Work closely with Faculty and University administrators as needed.
- Take initiative in identifying new corporate, foundation, government and individual funding sources.
- Collaborate with other development and alumni relations teams, serving as a liaison to the schools of Medicine, Nursing, & Pharmacy.
- Assist with other department activities when asked to do so by the AVP.
- Meet annual fundraising goals as determined in consultation with the AVP.

Minimum Qualifications
- Bachelor’s degree from an accredited university. Masters is a plus.
- Minimum 5 years of proven success in fundraising preferably in an education environment.
- Demonstrated ability to develop relationships with prospects.
- Excellent written, presentation and verbal communication skills.
- Ability to balance short- and long-term projects.
- Work effectively in a team environment.
- Attention to detail.
- Ability to take initiative and achieve measurable results.
- Willingness to travel and to occasionally work weekend hours.

Applications should be emailed to beirut.hire@lau.edu.lb, specifying the job title in the subject line.

Closing date for applications is Wednesday December 12, 2012

Admissions Specialist/Officer - LAU - Lebanon

The Beirut Admissions Office is currently looking for an Admissions Specialist/Officer.

Basic responsibilities
- Receives and checks applications for admission and informs applicants about missing documents.
- Receives applicants and parents for information regarding educational opportunities, admissions requirements, and required entrance exams.
- Assists in visiting schools and in participating in fairs for recruitment and orientation.
- Answers requests and enquiries on Admissions from local and international students, parents and schools.
- Assists in processing the applications for admission as far as data entry and updating the applications with the received documents.
- Performs other job-related duties as assigned.

Minimum qualifications
- BA/BS degree from an accredited university.
- Three to four years of experience in a similar job.
- Excellent computer skills.
- Demonstrated interpersonal communication skills.
- Fluency in verbal and written English and Arabic skills. French is a plus.
- A pleasant, dynamic and patient character.
- Ability to work effectively in a team environment.

Applications should be emailed to beirut.hire@lau.edu.lb, specifying the job title in the subject line.

Closing date for applications is Monday December 10, 2012

No applications will be accepted after this date, and only shortlisted candidates will be notified

PR & Communications Manager - Saba & Co - Lebanon

Saba & Co. IP is one of the longest established Intellectual Property Firms in the Middle East Region. Working within the scope of Intellectual Property Law, our firm helps client protect their Intellectual Property rights in the region. Saba & Co IP is engaged in all areas of prosecution, registration, and the enforcement of Intellectual Property, providing a full range of legal and paralegal services.

- To lead the development and implementation of Saba & Co. IP internal and external communications strategy.
- To develop and execute Saba & Co. IP PR strategy across all media, including press, broadcast and publications to raise Saba & Co. IP profile and market Saba & Co. IP activities.
- To lead copy-writing and production of key Saba & Co. IP publications including Intellectual Property annual review reports.
- To take responsibility for the development and management of Saba & Co. IP website, including keeping content up to date and appropriate, making improvements to functionality and effectiveness.
- To implement and expand a social media strategy to raise Saba & Co. IP profile and market Saba & Co. IP activities.
- To lead the development and monitoring of brand guidelines.
- Research and write copy for external articles and press.
- To lead the copy-writing and production of monthly/ yearly bulletins and special publications
- To lead the collation of information and feedback on Saba & Co. IP activities and the collation of personal stories/case studies.
- Develop publicity materials (printed and e-mail format) for Saba & Co. IP activities.
- Carry out other general communications and marketing tasks that may arise.
- To organize conferences/other events as necessary for Saba & Co. IP and related organizations.

Skills
- BA level qualification or higher, preferably in a PR, Communications or Marketing
- 6 years of experience working in the field of PR and communication.
- Demonstrate knowledge of a broad range of communications activities – media, websites, publications, marketing, social media, PR, events, etc.
- Proven and demonstrable experience of working with a wide range of media, developing media strategies and relations, preparing press releases, etc.
- Proven and demonstrable experience of editing and producing publications.
- Experience working with e-communications, including preparing and sending e-Bulletins,
- Excellent communication skills in English and Arabic.
- Strong organizational skills with excellent attention to detail.
- Computer literate with good MS Office Skills.
- Excellent interpersonal skills including the ability to influence across the organization and externally.

hr@sabaip.com

Senior Marketing Specialist - OMT - Lebanon

Description
- Market Research
- Work on market research studies and control on site field visits, prepare reports and related analysis/presentations
- Work on market segments analysis
- Retail and Renovation program
- Manage relationship with OMT agents’ network in terms of marketing branding and renovation
- Manage continuous market visit to monitor all marketing branding and identify new branding opportunities for more brand visibility
- Corridors
- Organize and control the work of subordinates in coordination with the Marketing & Communication Manager
- Manage relationships with corridors consultants/ embassies’ representatives and identify new opportunities
- PR & Media
- Communicate with agency on media and PR related issues in coordination with the Marketing & Communication Manager
- Communicate and maintain OMT’s PR relations with Media
- Organize press conferences
- Accounting/Finance/Admin
- Control on Financial/accounting process and monthly costing report
- Monitor and supervise the entries of the Marketing Budget Application
- Supervise and control stock movement and inventory
- Relations with partners
- Manage relationships with Partners (Cash to Bank service and Cash to Business service) in coordination with the Marketing & Communication Manager
- Others
- Assist the Marketing & Communication Manager when needed (meetings, planning, events organization, developing Marketing applications, workshops etc…)
- Coordinate with other departments

Skills
- Having an understanding of the media industry in order to maintain OMT’s PR relations with media
- Knowledge in the production of marketing materials
- Having adequate knowledge to deal with numbers
- Ability to supervise efficiently a team
- Ability to deal with other cultures and ethnics
- Proficiency in of Microsoft Excel & PowerPoint
- Very good English & Arabic written and verbal communication skills

jobs@omt.com.lb

Vacancies - Beesline - Lebanon

Beesline are looking for:
- Purchase Manager
- Stock Controller
- Physiotherapist

hr@beesline.com

Marketing Officer - Mitsulift - Lebanon

- Handle all Marketing, Advertising, and external communications-related tasks and projects.
- Maintain and reinforce Mitsulift’s corporate image, customer experience and brand recognition in all Mitsulift branches.
- Plan and implement advertising activities such as magazine advertisements, on-site banners and sponsorships.Manage the Marketing Dept budget.
- Plan, coordinate and implement various marketing initiatives such as customer events.

info@mitsulift.com

Accounts/Personnel Officer - Australian Embassy - Lebanon

Locally Engaged Staff Job Vacancy
USD 1,549 per month

The Embassy is seeking a skilled and energetic person to join its administrative team in the position of Accounts/Personnel Officer.

The Duty Statement and Selection Criteria for the position appear below.

Employment at the Embassy is subject to acceptance of the Embassy’s standard terms and conditions of employment for Locally Engaged Staff, and successful completion of security vetting and other requirements.

Embassy employees must demonstrate exemplary standards of integrity and professionalism at all times, as set out in the Embassy’s Code of Conduct for Locally Engaged staff.

Applications should include
- A statement addressing the Selection Criteria for the position;
- A current CV; and
- Names and contact details for two recent work referees

Please ensure that your statement addressing the Selection Criteria does not exceed two (2) pages. When addressing the Selection Criteria it is important to relate your skills, knowledge and experience to the duty statement. Include concrete examples against each selection criteria.

Please note that suitability for these positions will be judged against the Selection Criteria and that applications that fail to address the Selection Criteria and/or fail to include referee details will not be considered.

Please email applications to: recruitmentaustralianembassy@gmail.com

Applications must be received by 10 December 2012. Late applications will not be considered.

The Embassy website (www.lebanon.embassy.gov.au) a wide range of information about the Embassy’s activities and services. Australian Government objectives, under which the Embassy operates, can be found on the Department of Foreign Affairs and Trade website (www.dfat.gov.au).

Selection Criteria
- Qualifications and/or experience in a similar role, including understanding of accrual accounting principles and/or knowledge of personnel administration, and prior experience in use of computerised accounting packages and/or HR software.
- Highly developed communication skills, including fluency in both oral and written English and Arabic.
- Highly developed organisational skills, and the ability to take initiative, respond to challenges and set priorities to meet deadlines. Ability to learn new tasks quickly.
- Ability to work effectively as part of a team and build effective working relationships.
- A strong understanding of ethical work practices and a commitment to information privacy, confidentiality and security principles.

Duty Statement
Accounts
- Prepare requests for payment (FMA001s) in accordance with instructions set out in the Financial Management Manual, and ensure all requests are signed by delegated “approvers” and that appropriate supporting documentation is attached.
- Using the Department’s computerised accounting system, SAP, process payments and record transactions.
- Prepare payments for travelling allowance and process acquittals.
- Assist the Senior Accounts Officer with preparation of financial returns, including routine end of month financial reporting, the annual FBT return, quarterly VAT and fuel excise claims, and ad hoc requests for financial information.
- Assist the Senior Accounts Officer to monitor expenditure against various budgets and FMAs.
- Assist in preparation of invoices for cost recovery, including telephone billing.
- Liaise with suppliers on accounting matters.
- Manage accounts filing.

Personnel
- Prepare monthly salary payments for locally engaged staff.
- Maintain locally engaged staff personnel files and records, including maintenance of leave and flex records, attendance records and overtime claims.
- Ensure all locally engaged staff contracts remain current by monitoring expiry and renewal dates and preparing draft documentation for renewal.
- Provide support in recruitment processes for new locally engaged staff, including preparation of relevant documentation, and follow up to ensure all undertakings, vetting and other induction processes are completed in a timely manner.
- Prepare superannuation contributions and taxation work sheets for locally engaged staff who are Australian residents for taxation purposes.
- Prepare annual income statements for all locally engaged staff.
- Liaise with local authorities on matters related to Lebanese employment law.
- Maintain locally engaged staff medical insurance and workers compensation coverage.
- Maintain the post’s “Overseas Staff Profile” and “Family at Post” databases in the department’s computerised HR system.
- Maintain A-based personnel files and records, including staff undertakings.
- Process and maintain records on medical claim reimbursements for A-based staff.

Other
- In the absence of the Senior Accounts Officer hold delegations of Payments Officer and Funds Controller.
- In the absence of the Cashier, hold delegation of Cashier and Advance Holder.
- Participate in the relief roster for the receptionist position.
- Other duties as directed.

Training
Specialised training is required for some passport and consular duties. Attendance at training courses outside Lebanon may be required.

Receptionist/Client Service Officer - Australian Embassy - Lebanon

Locally Engaged Staff Job Vacancy
USD 1,349 per month

The Embassy is seeking a skilled and energetic person to join it consular and administrative team in the position of Receptionist/Client Service Officer.

The Duty Statement and Selection Criteria for the position appear below.

Employment at the Embassy is subject to acceptance of the Embassy’s standard terms and conditions of employment of Locally Engaged Staff, and successful completion of security vetting and other requirements.

Embassy employees must demonstrate exemplary standards of integrity and professionalism at all times, as set out in the Embassy’s Code of Conduct for Locally Engaged staff.

Applications should include:
- A statement addressing the Selection Criteria for the position;
- A current CV; and
- Names and contact details for two recent work referees.

Please ensure that your statement addressing the Selection Criteria does not exceed two (2) pages. When addressing the Selection Criteria it is important to relate your skills, knowledge and experience to the duty statement. Include concrete examples against each selection criteria.

Please note that suitability for these positions will be judged against the Selection Criteria and that applications that fail to address the Selection Criteria and/or fail to include referee details will not be considered.

Please email applications to:recruitmentaustralianembassy@gmail.com

Applications must be received by 10 December 2012. Late applications will not be considered.

The Embassy website (www.lebanon.embassy.gov.au) a wide range of information about the Embassy’s activities and services. Australian Government objectives, under which the Embassy operates, can be found on the Department of Foreign Affairs and Trade website (www.dfat.gov.au).


SELECTION CRITERIA
- Qualifications and/or experience in a similar role, including demonstrated client service skills and the ability to deal with a wide range of clients.
- Highly developed communication skills, including fluency in both oral and written English and Arabic.
- Highly developed organisational skills, and the ability to take initiative, respond to challenges and set priorities to meet deadlines. Ability to learn new tasks quickly.
- Ability to work effectively as part of a team and build effective working relationships.
- A strong understanding of ethical work practices and a commitment to information privacy, confidentiality and security principles.


DUTY STATEMENT
RECEPTION
- Manage telephone and counter enquiries in the DFAT public area, in Arabic and English, in an efficient and professional manner.
- Provide general information to clients and re-direct calls to appropriate sections of the Embassy.
- Administer the telephone message system, ensuring the correct messages are in place and that systems designed to facilitate callers' requirements are operating effectively.
- Under direction of the Consul, operate and manage the PABX system and provide guidance to staff on the operation of the PABX, its message system and voice mail.
- Maintain up-to-date Embassy and staff contact details in the department’s electronic directories and contact lists.
- Maintain current information materials for clients in the DFAT public area.
- Ensure that the DFAT public area remains tidy.

PASSPORTS/CONSULAR
- Assist with the delivery of consular services including reviewing and updating databases, distributing information to clients and answering routine enquiries.
- Assist with registration of Australian citizens on the on-line Register.
- Provide information to clients on the passports application process in accordance with instructions set out in Passports policy manuals and guidelines.
- Assist with routine checking of passport applications, processing and scanning applications, and collection of passports by clients.
- Perform quality assurance reviews on completed passport applications, prior to submission to the Authorising Officers.
- In the absence of the Consular Assistant (PN10395) deliver consular services to Australian citizens.

ADMINISTRATION
- Provide administrative and clerical support for the passports and consular area as directed by the Consul.
- Receive and distribute incoming and outgoing mail.
- Liaise with Embassy suppliers, including ordering and reconciliation of supplies (egg drinking water).
- Manage and maintain the Embassy’s settling-in kit supplies.
- Maintain inventories of furniture and fittings in the Chancery and staff residences.
- Assist Accounts section with the Embassy’s telephone billing system
- Assist with other administrative duties as required by the Consul or Senior Administrative Officer.
- Other duties as directed.

TRAINING
Specialised training is required for some passport and consular duties. Attendance at training courses outside Lebanon may be required.

Community Manager - Social4ce - Lebanon

Currently looking for the most passionate chocolate & social media lovers out there!
If you love sweets and interested in having a thriving career in social media community management by working for one of the biggest Lebanese brands "Gandour", get in touch with us now.

A Community Manager is the face of a company, managing communications in both directions. This digital-savvy employee is responsible for all communications, PR, social media, events, and content creation, among other things.

It’s a Web 2.0 communications role, incorporating online tools and in-person networking to create relationships and ultimately build the company’s brand, both
online and off. The Community Manager is responsible for moderating User Generated Content that appears and escalating any issues to the appropriate internal/client teams.

The Community Manager will be responsible for ensuring active and engage communities around a defined topic or topics by managing long-lead editorial
calendars, monitoring online conversations and participating in those conversations to build brand visibility and thought leadership. The goal is to establish a presence for our partners as well as to integrate their messaging into the community in a compelling and valuable way for the members.

- Community Strategy
- Assist with creation, conception, and presentation of social media strategy and integrated marketing campaigns
- Interpret the direction of strategy/planning and creative leads
- Communicate and coordinate client service, production and strategy/planning teams ensuring that community strategy supports overall brand goals and objectives.
- Content creation and Publishing
- Create and maintain Content Calendars, including writing Facebook Status
- Updates
- Post relevant content in accordance with Content Calendar
- Writing blog posts, articles, newsletters, communications materials, and material for social media channels
- Moderation
- Review user generated comments and posts in a quick and timely manner
- Respond to comments, when appropriate, in order to foster a positive community and add value to the user’s experience
- Enforce the Social Media Guidelines as defined by the brand
- Escalate User Generated Content, where appropriate, to internal and client stakeholders
- Social media marketing – creating, managing and growing the company’s presence through blogs, Twitter, Facebook, and other strategically relevant
online properties
- Customer relations – the Community Manager is responsible for customer support – answering questions however they come in (phone, e-mail, Twitter)
- Communications/marketing strategy – the Community Manager is responsible for creating strategic marketing/communications plans to provide direction for the company’s public-facing communications

- Analytics: Listening & Reporting – Utilize social listening tools like Radian6, Buzzlogic,… to generate insights.
- Summarize insights and conversations to create actionable, client-facing reports that lead to optimization
- Team leadership - Participate constructively in inter-departmental brainstorming and crisis management sessions.

Skills
- Has to be native Arabic language. Excellent in written and oral
- English very good: written and oral
- French is an added plus
- Abilities to deal within a multicultural environment
- Presentation skills Ability to convince
- Exceptional communication skills with the team
- Proficiency in PowerPoint and presentation tools and skills
- Excellent verbal, written, and presentation skills.
- Word, Excel, PowerPoint
- Social Media monitoring tools
- Specific Social Media
- High knowledge & usage of Social Media tools such as: Facebook, Twitter, Linked In, Blogs, YouTube etc.
- Strong content management & editorial experience
- Knowledge of social media monitoring / analysis systems & ability to translate this date into valuable insights to assist business & clients.
- Actively participates in a wide variety of social media activities such as blogging, community development and management, social bookmarking, commenting, etc.
- Understanding of popular social networks – design, functionality, users
- Demonstrated ability to produce community management guidelines and documents that reflects the holistic understanding and implementation of the role of social media and its effects.

- Undergraduate degree in communications, marketing, advertising, public relations, media studies, business and/or related fields.
- Experience 1 to 3 years of experience managing social media platforms or communities for brands
- Very high attention to detail

careers@social4ce.com

Photographers - Time Out Magazine - Lebanon

Time Out Beirut Magazine are looking for full time, part-time and freelance event and magazine photographers.

Send a link to your portfolio/facebook page and cv to editor@timeoutbeirut.com

Project Director - World Learning - Lebanon

World Learning seeks a Project Director for a USAID-funded Participant Training program in Lebanon for a period of 3 years and available immediately. Lebanese nationals are highly encouraged to apply. Please transmit CV and cover letter (in English) with the post title on the subject line explaining why you are best qualified for this position, and three references with contact information, to recruitment4@worldlearning.org. Only finalist candidates will be contacted. No telephone enquiries please. Thank you.

Background: This position will support a technical training and capacity building project in Lebanon. The program is intended to contribute to building the capacity of Lebanese organizations and individuals to act as catalysts for democratic reform, economic growth and social stabilization of Lebanon.

recruitment4@worldlearning.org

Script Consultants - Placeless Films - Lebanon

Arab story & script consultants.
- MUST read & understand Arabic, be familiar with life in at least one Arab country
- Excellent knowledge of industry formatting, story elements, etc.
- Excellent English and/or French language
- Experience preferred but not necessary

jobopps@placelessfilms.com

Travel Consultant - Kurban Travel - Lebanon

- Handles reservations request by phone or e-mail within same working day and as per company's best practice.
- Handles reservations to sell: hotel, car, insurance and all other services offered by the company to the client.
- Follows up on queries.
- Follows up on payments.
- Informs passenger of rules and regulations concerning his travel.
- Inserts and updates customers' profiles into the system.
- Ensures invoices are issued daily.
- Ensures compliance on company's travel policy.
- He / She must be single point of contact for each client.
- Reports problems instantly to the Branch Manager.

- BA in tourism, diploma in tourism and ticketing
- Minimum 3 years of experience
- Knowledge of the Company's activities
- General Knowledge in Geography
- Ability to understand many areas of travel content
- Excellent Communication skills
- Customer Oriented
- Business and Telephone etiquette
- Cross Selling and Up Selling techniques
- Organization skills and Time Management
- English, Arabic, French (is a plus)

hr@kurbantravel.com

Accountant/Receivables Specialist - Kurban Travel - Lebanon

- Documents financial transactions and enters account information.
- Prepares scheduled payments and receivables.
- Prepares reconciliation statements of balance sheet accounts.
- Maintains accounting controls.
- Secures financial information and completes database backups.
- Maintains financial security and follows internal controls.
- Prepares payments, verifies documentation and requests disbursements.
- Collects, analyses and summarizes account information and trends.
- Maintains customer confidence and protects operations.

- BA in accounting
- Minimum 2 years of experience
- Knowledge of finance, accounting, budgeting and cost control principles
- Knowledge of automated financial and accounting reporting systems
- Knowledge of financial laws and regulations
- Ability to perform a wide variety of financial statements
Languages Skills: English, Arabic, French (is a plus)

hr@kurbantravel.com

Receptionist - Kurban Travel - Lebanon

- Answers telephones and directs the caller to the appropriate person.
- Takes necessary information when a call is returned or when a call is not answered by the appropriate person and makes sure that it is delivered.
- Greets and directs visitors of the company after determining their needs and directs them to the appropriate person.
- Provides callers with information such as company's: address, directions to the location, fax numbers, website and other related information.
- Coordinates the pick-up and delivery of express mail services: DHL, etc.
- Assists in the ordering, receiving, stocking and distribution of office supplies.
- Photocopies, faxes, files and collates documents as asked for.
- Ensure files are up to date and papers and files are clearly marked for easy access.
- Helps employees in preparing filing documents and marks them.

- Technical degree is secretariat
- Fresh to 1 year of experience
- Knowledge of basic grammar principles to perform routine office support duties
- Knowledge of Microsoft Office
- Knowledge of telephone protocol
- Ability to write clearly and concisely
- Ability to courteously greet clients and visitors
- English, Arabic, French (is a plus)

hr@kurbantravel.com

Vacancies - Urbanista - Lebanon

Urbanista are getting busier and busier. Recruiting now the hippest and coolest waiters, waitresses, baristas and boutique tenants.

hr@weare-urbanista.com

Area Account Manager - KnowledgeView - Lebanon

- Responsible for developing New Sales as well as closing Sales already in pipeline
- Keep excellent knowledge of KnowledgeView market and competition products
- Responsible for the territory/area allocated
- Accountable to reach set targets per each product line as defined in sales plan
- Make success of the Apps sales as per the identified verticals (Target markets)
- Keep track of sales leads and results per assigned area using salesforce.com and submit reports when asked.
- Ensure excellent relationship with current and new prospect/ clients/partners/stakeholders
- Contribute ideas and insights on the events organized to ensure expected outcome
- Travel may be needed
- For all 3 positions, our candidates will be located in GCC, Lebanon, and Saudi Arabia respectively
- Previous experience in CRM

Skills
- Minimum 3/4 years relevant B2B corporate IT software sales experience in Lebanon
- Proactive and demonstrated leadership skills
- Able to work Independently
- Strong interpersonal skills and commitment to team selling approach
- Solid communication and networking skills
- Strong presentation and prospecting skills
- Good knowledge of CRM
- Multi-lingual English/Arabic
- University graduate in Business Administration or Computer Science (preferably LAU, AUB)

Package: Depending on the experience. Package will consist of basic monthly salary + full commission scheme

marketing@knowledgeview.co.uk

Junior Bookseller/Stationery Seller - Librairie Antoine - Lebanon

A bookseller is involved in the retail of books and associated products. They combine a strong customer focus with a sound knowledge of their stock and of the wider book market in order to help customers locate particular books and to offer information and advice about different books available. Other duties may include displaying stock and working with our buyers. As for the stationery salesperson, the tasks are identical even though the product isn't

careers@antoineonline.com

Vacancies - Mobi - Lebanon

Mobi is on a hiring spree.

1. Corporate and Retail Sales
2. Branding Officer
3. Internal Auditor
4. IP Engineer
5. Operation Manager

careers@cedarcom.net

English Copywriter - Leo Burnett - Dubai

A copywriter is someone that excels and is passionate about the craft of storytelling. A copywriter works with a team of creatives, planners and client servicing professionals to develop integrated campaigns that engage and move people to change their behavior.

- Understand fully brand strategy and client brief and deliver accordingly
- Work in team with an Art Director under the supervision of a Senior Creative.
- Write fresh, intrusive creative headlines & body copy and ensure to adapt creative concepts from different languages (Arabic, English, French is a plus.) Contribute to fresh and relevant concepts or to executional ideas.
- Write fresh, intrusive content for corporate brochures or press or editorial material.
- Supervise the correct creative adaptation of own copy in different languages with the help of the concerned copywriters (Arabic, English, french.)
- Contribute to input on layouts
- Writes TVC synopsis with detailed frame-by-frame descriptions.
- Attend film shoots and add value to acting and delivery on request.
- Create interruptive, fresh radio spots.
- Be responsible for supervising VO recording in the language he masters.
- Be responsible for digital storytelling

Skills
- Diploma in copywriting (3 years) or BA level in any field provided able to write perfectly in at least one language and master a 2nd language.
- Previous experience in arts or cultural or journalistic activities is a plus.
- Show curiosity in observing or finding human insights.
- Show curiosity in all business related and cultural matters
- Inject wit/ humor / humanity in every piece he (she) writes
- Compelling presentation skills bringing the idea alive
- Passionate
- High integrity
- Portfolio required!

Apply Online

Digital Communication Executive - Leo Burnett - Dubai

The Digital Communication Executive manages a range of digital projects and aims to become an expert on his/her assigned brands as well as on the day to day internal project management of the accounts assigned to him or her. As the main point of contact between the brand team, the client, the developers, planners and the creative team, the Digital Communication Executive's role is pivotal to the smooth and efficient running of the account.

In addition, the Digital Communication Executive manages the content management systems of the client and understands SEO, SEM, mobile and email marketing. He/she would ideally have a passion for the digital world and be adept at using digital channels, such as social media in every day life.

Desired Skills & Experience
- Education: Bachelor's Degree
- Experience: 1 to 2 Years in Advertising/Marketing or related field in Communications - Digital Marketing degree preferred
- At least basic experience/knowledge in CMS
- At least basic experience/knowledge in Digital Marketing (Mobile Marketing, banners, SEO, SEM)
- FLUENCY IN ENGLISH & ARABIC IS A MUST - SPOKEN AND WRITTEN

Personal Skills
- A good listener
- An interpretive thinker
- A team player
- High attention to detail
- Able to work well under pressure
- Positive and pro-active
- Flexible and able to react quickly
- Excellent verbal and written communications skills
- PC/Mac software expert, specifically the MS Office Package
- Tech savvy: stay ahead of technological advances and trends and incorporate them into client work when appropriate

Apply Online

Communications Executive - Leo Burnett - Qatar

The Communication Executive's focus is on becoming an expert on his/her assigned brands and brand purpose as well as on the day to day internal administration of the accounts assigned to him/her. As the main point of contact between the brand team, other departments and the client, the Communication Executive's role is pivotal to the smooth and efficient running of the account.

Skills
- 1/2 years in advertising
- Strong written and verbal communication skills.
- The ability to work under pressure and keep deadlines.
- Excellent project management skills.
- Organized and responsible.
- Good presentation skills.
- Understanding of digital media is preferable.
- English and Arabic language skills preferable.

Apply Online

Internal Auditor - Jubaili Bros - Lebanon

– Business Administration
- Finance or Accounting Emphasis
- 3 to 5 years experience in internal auditing
- Fluent in English
- Willing to travel

hr.lebanon@jubailibros.com

Electrical Engineer - Zod Security - Lebanon

Zod Security is recruiting an Electrical Engineer with experience in the Security & Safety fields.

zod@zod.com.lb

Mechanical and Electrical Engineers - Jubaili Bros - Lebanon

Jubaili Bros requires Electrical and Mechanical engineers. Experience is an asset.

hr.lebanon@jubailibros.com

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Financial Analyst - JRS Holdings - Lebanon

- Develop and update financial models for projects
- Create financial forecasting metrics and processes
- Document and update business processes and financial metrics
- Frequent review of costs and budgets related to all company's projects
- Analyze assets using basic financial feasibility model
- Prioritize Purpose: cash flow, tax effects (before tasks/ after tasks) etc.
- Define projects risk Tolerance: high risk /low risk
- Use of spreadsheets and different statistical softwares in order to analyze the facts of their report

- Academic background: Preferably university graduate in Accounting; a TS3 degree in accounting
- Experience: Minimum 1 year experience in the accounting field as Junior Accountant

info@jrsholdings.com

Preservation/Conservation Librarian - AUB - Lebanon

The University Libraries has an opening for the position of Preservation/Conservation Librarian, above grade 12. Since this provides an opportunity for promotion from within, please circulate this information and/or post it in your area of jurisdiction so that those interested and having the minimum qualifications may apply in writing to the Human Resources Department (Employment Section) not later than September 4, 2012.

Oversees all aspects of preservation and conservation efforts at the University Libraries. Establishes policies and best practices for the long-term protection of and access to the University collections in all formats (paper, books, photos, maps, posters, audio-visual material, etc.). Provides leadership and direction for activities of conservation staff and overseas library stacks and storage environments. Responsible for repair and restoration of specific items, and for preventive and maintenance measures for collections (e.g., guidelines for optimal climate controls, housing materials, etc.). Handles training of staff in conservation and preservation and manages the work flow of a conservation lab. -

Requirements
- Master's degree in Library and Information Science from an ALA-accredited institution and/or equivalent experience.
- Three years of experience in preservation/conservation work in an academic or research library.
- Demonstrated knowledge of and experience with current and emerging trends in preservation/conservation of art and/or library material in all formats.
- Excellent planning, time management, organizational and communication skills.
- Great attention to detail; demonstrated patience and ability to work under pressure.
- Experience in writing and administering grants.
- Familiarity with criteria and standards for digital preservation is a plus.

vacancy@aub.edu.lb

Accountant - Home City - Lebanon

- Full time
- 3 years experience in tax accounting; VAT, NSSF, etc
- Living around Jounieh

info@homecitylb.com

Marketing Manager - Librairie Antoine - Lebanon

En accord avec le P.D.G., établir la stratégie marketing d'Hachette Antoine (Maison d'édition fondée par Hachette et la Librairie Antoine) en fonction des orientations communiquées par ce dernier et être en charge de sa mise en œuvre à travers, d'une part, la création et le suivi d'outils marketing qui vont accompagner l'équipe éditoriale et commerciale dans l'exécution de leurs missions et d'autre part à travers un plan de communication offline et online.

- Diplôme Marketing
- Exp. 3 à 5 ans
- Maîtrise essentielle de l'Arabe, Français, l'Anglais est un plus.
- Maîtrise de l'outil informatique.

careers@antoineonline.com

Marketing Manager - Medi Resto - Lebanon

- Maintains marketing staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
- Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
- Maintains customer response operations by establishing work schedules; assigning employees; providing back-up.
- Maintains quality service by establishing and enforcing standards; training representatives; monitoring calls; surveying customers; evaluating outcomes.
- Resolves customer problems by training telemarketing service representatives; maintaining reference manuals and dialogue guides; providing information; answering questions.
- Maintains work process flows by coordinating information and requirements with related operational departments; participating with and providing resources to business improvement teams.
- Keeps management informed by preparing reports; making presentations; interpreting information; making recommendations.
- Maintains equipment by coordinating requirements with telecommunications and information services departments; examining state-of-the-art technology; recommending upgrades; controlling installations.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
- Contributes to team effort by accomplishing related results as needed.

human.resources@medi-resto.com

Content Manager - Music is my life - Lebanon

- Continuous research for updating the database of a musical website (www.yala.fm) with all newly released songs, albums, photos, Artists' Biographies …
- Translating Biographies of artists between Arabic, French and English
- Coordinating with Artists and label companies for the study of the rights of their catalogs
- Signing and managing digital content distribution agreements with Auto-produced Artists and labels.
- Maintaining CRM Artists' files (Zoho)
- Coordinating with the main branch of the company in Morocco for the daily tasks.

Skills
- Very good communication and administrative skills,
- Able to work à distance,
- Very good team worker
- Fast learner and executor,
- Able to meet deadlines,
- Interested in Arabic music
- Expert in Arabic, French and English
- Very good computer and Internet Skills
- Education in Media, Music Production, Translation, Business Administration

info@musicismylife.com

Medical Product Specialist - Promedz - Lebanon

- Cardiology Product Specialist
- Sales and Marketing of Cardiovascular devices

Skills
- 2/3 years in Relevant Experience
- Require CardioVascular Background
- Must own a car
- Presentable and Dynamic
- English is a must
- French is a plus

promedz@promedz.com

Product Marketing Manager - Google - Dubai

As a Marketing manager, you are a fully dedicated business leader, shaping the future of one of our many Google products. Whether you're on a consumer product (like Gmail, Search, Maps, Chrome, Android) or a business product (AdWords, AdSense, DoubleClick, Analytics), you take part in a complete marketing experience as you lead every facet of the product's journey. From determining positioning, naming, competitive analysis, feature prioritization and external communications, you help shape the voice of the product and help it grow a loyal consumer base. This means you work with a cross-functional team across sales, corporate communications, legal, webmasters, product development, engineering and more. The role enables you to shape the product development process, organize product launches from beginning to end and form future marketing strategy.

Responsibilities
- Identify and develop innovative brand strategies and plans to drive engagement and product adoption for Google's consumer products.
- Develop marketing plans for partners and customers; be accountable for driving plans through to implementation.
- Contribute to the monitoring of consumer, industry and competitive behavior and provide local market expertise to the Google team.
- Develop creative assets and tools and manage agencies.
- Track and analyse marketing programs to optimize overall results and plan campaign and channel mix.

Qualifications
- BA/BS degree (In lieu of degree, relevant skills or equivalent experience)
- MBA or advanced professional degree
- Demonstrable marketing experience in the market, ideally with strong internet, online services/media industry experience.
- Strong aptitude for determining the optimal way to position products in the market and understanding of the search, online advertising, or web publishing markets.
- Understanding of Google's strategic and competitive position.
- Proven ability to deliver outstanding and highly creative marketing achievements with limited budgets.
- Fluency in English and Arabic.

Apply Online

Engineering Computer Lab Supervisor - LAU - Lebanon

The Electrical and Computer Engineering Department at the School of Engineering has a vacancy for an Engineering Lab Supervisor. The Engineering Computer Lab Supervisor is responsible for planning, supervising and performing a variety of tasks that would ensure proper operation, maintenance and development of the Engineering Computing facilities. The Supervisor will also provide support for other activities related to the academic operation of the Department of Electrical and Computer Engineering (ECE)

Responsibilities
- Plan, operate, and maintain the computing facilities including hardware, peripherals, network and software
- Organize and schedule the various lab sessions, and supervise the lab assistants' work
- Assist students in lab projects and Capstone Design projects
- Assist in academic assessment activities
- Assist in ECE students' orientation and advising
- Assist the ECE Chair in developing and implementing data/record management systems
- Develop and manage pertinent web content
- Perform other departmental related work as per supervisor's request

Requirements
- BS in Electrical/Computer Engineering or equivalent from a recognized university
- Four years of experience in relevant academic environment
- Excellent verbal and written communication skills
- Excellent organizational and administrative skills
- Ability to establish effective working relationships with students, faculty and staff

Send a letter of interest indicating in the subject Engineering Computer Lab Supervisor with their CV attached to byblos.hire@lau.edu.lb

Freelance Translators - Lulua Publishing - Lebanon

Wanted freelance translators English/Arabic and French/Arabic with a minimum 5 years experience.

recruitment@luluapublishing.com

Community Manager - Berytech - Lebanon

Berytech is hiring a Community Manager.

info@berytech.org

Administrative Officer of Student Affairs - MUBS - Lebanon

Role and Responsibilities
- Handling students' questions and requests.
- Advising and orientation for new students.
- Handling petitions according to the guidelines set by the University.
- Issuing Absence Warnings.
- Preparing certificates and attestations related to the Office of Student Affairs.
- Posting job vacancies for students and communicating with companies for this purpose whenever needed.
- Updating the University website (student affairs section).
- Providing assistance to the Admissions office whenever needed.
- Participating in the University magazine and/or catalog.
- Coordinating with the Students' Representative Council.
- Coordinating with Faculty and Academic Affairs on student-related issues.
- Coordinating with Student Affairs Office in Damour whenever needed and after referring to the Dean of Students.
- Handling Student Evaluations and coordinating with the Academic Affairs on this issue.
- Taking part in any other duty which may be deemed by the Dean of Students.

Requirements
- BS degree in Business Administration
- MBA is a plus
- Excellent organizational and administrative skills.
- Excellent communication skills.
- Flexibility regarding working hours.
- Knowledge of higher education environment.

info@mubs.edu.lb
Reference: Faculty/Staff Selection Committee

Project Engineer - ATYX GROUP - Dubai

ATYX Group are currently seeking to recruit a Project Engineer for different projects in O&G, the project engineer will be in charge of all aspects of project management( planning, cost, client, etc).

Skills
- Experience in rigs/ High and Low pressure piping/ Hydraulic Piping.
- Engineering Degree with 5 years experiences as project engineer on O&G projects.
- Experience in the Middle East will be a plus.
- Experience in managing project, contractors, client and planning.
- English language is compulsory french will be appreciated.
- Dubai, resident status only.

rh@atyx.fr

Senior Shift Engineer Carbon process - ATYX Group - KSA

ATYX Group are currently seeking to recruit a Senior Shift Engineer.

For a mining project in Saudi Arabia, the senior shift engineer will be required to undertake the following duties and responsibilities inside the plant project:
- Shift assistance during the start-up and operation of the carbon sector (paste plant, ABF, rodding shop)
- Assist in monitoring the start-up and operations
- Propose modification/adjustment if required.
- Perform in the field training for the client team.
- Alert in case of any dangerous situation/behavior related to EHS.

- Process engineer or chemical engineer with at least 15 years experience on aluminum process (carbon technology) is required.
- English speaking.
- ASAP for one year renewable, single status, life camp, rotation 12*2 weeks (travel included in the 2 weeks off)

rh@atyx.fr

Social Media Specialist/Copywriter - Xpert Solutions - Qatar

- a combination of analytical skills, curiosity, and a strong interest in people
- creativity and imagination (this is an industry that is receptive to new ideas and new people)
- strategic common sense
- strong communication skills
- teamwork skills with the ability to listen to, and be sensitive to consumers, clients and colleagues
- presentation skills
- the ability to think strategically
- the ability to work with a wide range of market and research information
- strong organizational skills and the ability to work under pressure

info@xpert-online.com

Account Manager - Dynamic IT Zone - Lebanon

Dynamic IT Zone is looking to hire an Account Manager for its office in Lebanon in IT Division

- 1/2 years of experience in IT Infrastructure & Net Network Design Cisco
- Preferable Degree in BS, CS or CCE
- Good Sales Record with excellent communication and presentation skills
- Fluent in English and Arabic
- Minimum Education Level required: Bachelor

recruit@dynamicitzone.com

Staff - Crepaway - Lebanon

Crepaway is recruiting - Waiters - counter - hostess - Kitchen attendants - For Beirut - Maten - Keserwan

hr@crepaway.com

Accountant - SLA - Lebanon

SLA, Sté Libanaise d'Ameublement, a furniture company at Mkalles is seeking for an accountant with a minimum of 3 years of experience.

sla@sla.com.lb

Administrative Assistant - SLA - Lebanon

SLA, Sté Libanaise d'Ameublement, a furniture company at Mkalles, is seeking for an administrative assistant to mainly handle the below tasks:

- Follow up on emails/ phone calls received from clients or suppliers.
- Prepare and follow up on price offers and contracts.
- Prepare execution files as per the company's production process.
- Coordinate as needed with clients, suppliers and other internal departments.
- Data Entry / Filing.

sla@sla.com.lb

CDS Project Manager - Murex - Lebanon

Manage single or multiple projects in defined territory/country (ies) and ensure that customer solutions are delivered on time, within scope, to budget and to the required quality standards, so as to strengthen our reputation in implementing solutions for clients.

Responsibilities
- Ensure the contract and the terms of reference are signed and returned in order to clarify the requirements of the project up front with all personnel involved
- Tracks and monitors financials of the project in assigned areas including resource costs, client invoicing.
- Support the sales function to facilitate winning quality new business through:
Ensuring accurate estimation of project components, required timescales & costs
Engaging with the client to demonstrate the value of Project Management
Contributing to the production of quality client proposals
- Manage projects, performing and assigning tasks in a timely manner, cognizant of project deadlines and client expectations. Hence, deliver the project on time and up to the Murex quality standards, in orderto achieve client satisfaction and increased revenue for Murex:
Ensure consistency between the final approved client proposal, the Contract and the Project Initiation Document in terms of pricing/effort, timescales, deliverables, responsibilities, milestones and payment terms
Build, agree and communicate multi-phase, multi-tier, multi-party project plans with mixed discipline project teams comprised of client personnel, 3rd Party personnel and our teams
Hold Project P&L responsibility, managing, controlling and monitoring project progress against time and budget, redressing project slippage and reporting deviations in excess of tolerance
Ensure correct and timely Client invoicing based upon the financial terms of the project
Ensure the correct software (including customizations) is delivered for a project and manage any operating system or base application software release / upgrade process during the lifecycle of a project
Manage project scope and develop project plan, defining/documenting resources, skill requirements, project charter, milestones and metrics per our standard methods and practices and the customer's contractual agreement
- Work closely with the project team (PMO, BA, Stream Leads, team members) to ensure the coordination of the work
- Manage effectively the escalation of issues to the appropriate level within the client's or our organization when necessary
- Obtain the client's acceptance of the solution upon effective hand-over to Customer Support at project completion
- Manage and engage team accordingly and follow up on performance
- Ensures that weekly reporting is done on time and is accurate

Desired Skills & Experience
- Engineering degree (Bachelor or Masters) or equivalent or Master's degree in Finance/Business
- Post graduate studies in a related field and/or Project Management certification (Prince2 or PMP)
- Experience in IT projects in banking and finance is a strong plus
- 5–8 years IT project manager experience
- Experience in a multi-cultural environment and delivered projects in Vendor environment
- § Prior experience as part of a management team (lead role with plan, resource and issue/change responsibilities) that successfully managed a full life cycle implementation.
- Experience in supporting business development opportunities through proposal creation, review and presentation.

Competencies and skills
- Microsoft Office, Microsoft Project Management
- PMI certification is a plus
- Flexibility in terms of working hours
- Excellent command of English
- Communication skills both written and verbal
- Drive for results
- Problem solving skills
- Management skills (setting expectations, coaching, measuring performance)
- Strong client orientation
- Influencing and communication skills

High Flexibility in term of travel (Job may require up to 80% of traveling)

recruitment-lb@murex.com

Receptionist - Azadea - Lebanon

The Receptionist is responsible for answering inquiries of callers, customers, visitors and other interested parties.

Key Accountability
- Provide requested information to callers, direct them to appropriate personnel and take messages when needed
- Meet visitors, determine nature of business, direct them to specific destinations and notify concerned person of visitor’s arrival
- Send, receive, dispatch and distribute incoming mail, fascimiles or other materials to relevant parties while tracking courier services
- File and maintain records of internal/ external mail on appropriate tools as per the set standards

Qualifications, Experience, Knowledge
- 0/2 years of experience in a similar field
- Proficiency in MS Office
- Fluency in English; French is a plus

Competencies
- Attention to details
- Change and Adaptability
- Communication Skills
- Customer Focus
- Initiative
- Planning and Organizing
- Teamwork

hr.lb@azadea.com

Social Media Marketing Manager - Atlas Interactive - Lebanon

Seeking a candidate with proven experience running social media ad campaigns on Facebook, twitter, and other social media networks to implement the social media strategy, Manage social media campaigns and day-to-day activates. Duties include online advocacy, writing editorial, community-outreach efforts, promotions, etc. Manage presence in social networking sites including Facebook, Twitter, and other similar community sites, posting on relevant blogs, and seeding content into social applications as needed. Measuring the impact of social media programs, and analyze, review, and report on effectiveness of campaigns in an effort to maximize results. Regularly feedback insights gained from social media monitoring to both agency and client, to help them evolve their strategies in a timely fashion

- BS/BA degree from an accredited college or university and 3-5 years experience in advertising, communications, marketing, or public relations.
- Knowledge in written English, Arabic and French is a must
- Minimum Education Level required:Bachelor
- 3/5 Years of Experience

contact@atlasinteractivegroup.com

Administrative Assistant - Arab Puppet Theatre - Lebanon

Arab Puppet Theatre Foundation is seeking to hire Administrative Assistant as follows:

- Manage all logistical issues
- Maintain local and oversee communication -Follow up on daily work, theatre projects, timesheets, schedules,reports.

Requirements
- Degree in Management or equivalent
- Minimum 3 years of similar experience, preferable with NGO -Familiar with Theatre and (Puppets theatre ) Art Organization preferable .
- Solid communication skills
- Good computer skills (Word, Excel, PowerPoint, internet) -Excellent organizational skills -Fluent in English and Arabic /Draft letters in Arabic and English
- Ability to work in a team and under pressure

Submit a covering letter and CV to info@arabpuppettheatre.org

Senior Accountant - Arope Insurance - Lebanon

- University Degree in Accounting or Finance
- A Master Degree or Professional Certificate is a Plus
- Min. 6 Years in Accounting, preferably in the Insurance Industry
- Min. 2 Years in a Supervisory Role

hr@arope.com

Translator - Okeili & Co - Consultancy

- Part-Time Employee
- Bachelor Degree in Translation
- Previous experience is a plus
- Convert written material from English to Arabic, ensuring that the translated version conveys the meaning of the original as clearly as possible
- Prioritize work to meet deadlines
- Provide us with a grammatically correct, well-expressed final version of the translated text, usually as a word-processed document;
- Working schedule: Monday till Friday from 2:00pm till 6:00pm

recruits@okeili.com

CEO Office Manager - Cleartag - Lebanon

The CEO's office manager will act as the CEO representative & first point of contact with people from both inside and outside the organization. She/ he will provide consulting, administrative and organizational support to the CEO along with some office management duties.

She/ he must be reliable and have a high sense of confidentiality in all areas of work. She/ he will work under the direction of the CEO.

Duties and Responsibilities:
- Management Meetings:
Agenda preparation
Agenda validation
Minutes of the meetings: preparation, validation, circulation
Minutes are then signed and filed for future reference
Action plan to be done according to the minutes
Action plan follow-up until all tasks are completed
- Manage the daily agenda of the CEO keeping appointments and meetings on time
- Manage and follow-up on communications and pending issues between the CEO & heads of units on all operational matters
- Act as a first point of contact for people's queries that need the approval of the CEO
- Follow-up on pending issues via email correspondences
- Prioritize own activities and work on several tasks simultaneously
- Manage communication between the CEO and people from inside and outside the company.
- Plan meetings, functions & PR events in coordination with the CEO: Prepare agenda in advance; assist with and provide research/background information, content development, creation of presentations, Minutes of Meetings and follow-up on the outcome of the meeting
- Ensure that various administrative tasks are done in an effectively and efficiently including copying, reviewing outside mail, drafting correspondence, screening phone calls when requested, and maintaining executive files as needed
- Prepare documentation and back office paperwork
- Develop and maintain a system that alerts the CEO on upcoming deadlines, incoming requests or events
- Perform special projects and/or other administrative functions to support the business as assigned
- Design a filing system and ensure it's always up-to-date
- Manage CEO travel arrangements and proactively coordinate the pre-planning of trips with various internal functions, including arranging appropriate travel, visas, agendas and necessary contacts, country information and other necessary preparations
- Handle confidential information in a professional and discreet manner

Required qualifications
- University degree in Business, or equivalent
- A minimum of 4-5 years experience in a similar role
- Strong personality, active and target oriented
- Excellent management, communication, and interactive skills.
- Excellent organizational skills, and discretion with confidential information.
- Ability to work under pressure

hr@cleartag.com

Receptionist - Cleartag - Lebanon

The professional receptionist at Cleartag is an important asset to the company. The person that will be handling this position is the individual that will give the first impression of our business to those that make contact and the person that will make sure clients are always properly answered – and that is essential.

Role Responsibilities
- Ensure that the reception area is in a proper state to receive at all times during office hours.
- Ensure that ALL telephone calls are answered, screened, redirected to the appropriate person by the switchboard and that appropriate call handling is followed.
- Contacts database creation and management (by industry)
- Welcome on-site visitors, announce visitors to appropriate personnel, guarantees refreshments are offered
- Take and relay messages
- Provide information to callers and provides callers with address, directions, and other information.
- Ensure knowledge of staff movements in & out of the office
- Deal with all inquiries in a professional and courteous manner, in person, on the telephone or via e-mail
- Receipt of courier parcels and delivery to the concerned persons

Job Requirements
- An outgoing personality
- Good spoken communications skills
- The ability to stay calm under pressure
- Good organizational skills
- Be discreet and tactful
- Be courteous but firm when dealing with difficult customers
- A good memory for faces (Remembering regulars)
- Efficient and well organized
- Self-motivated and able to use initiative
- Confident when using a computer and office equipment
- An interest in the business

hr@cleartag.com

Project Coordinator - Elie Saab - Lebanon

The role of the project coordinator is to manage the progress of the projects on hand and to coordinate with the suppliers and project partners to ensure on time delivery within the standards and costs.

hr@eliesaab.com

Economics Faculty - AUB - Lebanon

The Department of Economics invites applications for an open rank position beginning September 1, 2013. Applicants should complete a Ph.D. in economics by August 2013. For Associate positions, a solid publication record is expected. All outstanding candidates will be considered but we are especially interested in microeconomics, game theory, finance, industrial organization, and trade.

Beirut is a cosmopolitan and lively city with a large international community. The American University of Beirut is one of the oldest western-style universities in the Middle East, with an important role in the intellectual history of the Arab world. Beirut remains calm in light of the ongoing transitions, and faculty safety is a top priority for the university.

To apply send a cover letter, a CV, a sample of research, and three letters of reference to:

Patrick McGreevy
Dean, Faculty of Arts and Sciences
American University of Beirut
as_dean@aub.edu.lb

All application materials should be received by December 15, 2012.

Social Workers - Save the Children - Lebanon

Save the Children is seeking qualified candidates to fulfill the following positions, on 5month/ 6 months contracts, with possible extensions, for its Lebanon Country Office, in the following locations Beirut, Tripoli, Akkar and Bekaa:

The social workers will facilitate, collect and report information regarding the overall situation of the Syrian refugee children and their families in the community. They will identify social, psychological and socio-economic needs, refer cases, lead outreach activities and assist in the organisation of trainings and workshops. They will provide quality information and advice to the Field Managers and Program Managers. They will ensure a strict adherence to the principles of Child Protection at all times.

- Background in social work and qualification in relevant discipline
- Minimum 2 years experience of working directly with children, families and stakeholders
- Excellent report writing and communication skills – both written and verbal
- Excellent computer skills and able to maintain files, registers and databases

Each application package should include the following:

- Job title for the role you are applying for in subject header of the email (Please specify the Field area for positions with multiple options) example: Social Worker Kubayyat Area.
- Cover letter with the applicant’s current contact information
- CV (including detailed work experience, education/degrees) – 3pages maximum
- Professional References (minimum of three, with complete contact information)
- Kindly do not send supporting certificates and documents at this stage
- Letter and CV should be saved into one Word or PDF document and sent to Lebanon.vacancies@savethechildren.org

Applications not including all of the above information will not be reviewed. Only short listed candidates will be contacted.

Deadline 9/30/2012

Sales And Marketing Manager - Hard Rock Cafe - Lebanon

Direct Restaurant sales and marketing efforts ensuring that the business is financially successful and that it represents our brand identity in its entirety, therefore positively impacting our global operation.

Role
- People - To provide a positive "employee life cycle" for all staff members during their tenure with the company.
- Guest Experience - To provide an authentic experience for guests by planning and executing irreverent events that represent Brand's ability to meet a wide range of guest needs and expectations.
- Profit - To source, book, and execute events that are profitable to the company and experiential to the guest ensuring their repeat business.
- Sales - To grow the business by using innovative sales and marketing concepts.
- Minimum 4 years of promotional marketing, advertising, public relations and/or hospitality sales
- Coordinate operations between departments.
- Teach/coach and document employees who fail to meet standards to maintain a high quality workforce.
- Present a professional image to employees, guests, clients, owners and investors.
- Attend client functions and designated parties to provide support, ensure guest satisfaction and promote future business.
- Build business/market share by thinking of new ways to promote the company and by participating in local events to increase sales and profits.
- Develop and maintain positive relationships with in the business and social community.
- Spearhead philanthropic initiatives.
- Work as a team, helping all employees to complete the required activities that ensure we blow away Guest expectations.
- Maintain low staff turnover rate and high morale.
- Operate ethically to protect the image of the brand.
- Utilize programs designed to help Save the Planet.
- Computer literate essential. Proven above average ability with Microsoft Software platforms (Outlook, Word, Excel, Powerpoint) skill set
- Previous customer relationship management
- Proven public presentation skills. Used to speaking in front of an audience.

Competencies
- Understanding the Business – Business Acumen; Functional/Technical Skills; Customer Focus
- Getting Organized – Priority Setting; Time Management
- Getting Work Done Through Others – Delegation; Developing Direct Reports; Confronting Direct Reports
- Energy and Drive – Drive for Results; Action Oriented
- Inspiring Others – Managing Vision and Purpose; Motivating Others; Building Effective Teams; Negotiating
- Creating New and Different – Strategic Agility; Innovation Management; Dealing with Ambiguity
- Communicating Effectively – Presentation Skills; Written Communication
- Relating Skills – Interpersonal Savvy
- Acting with Honor and Character – Ethics and Values; Integrity and Trust
- Being Open and Receptive – Listening; Composure; Approachability
- Hiring and Staffing

Requirements
- Proven track record of managerial success in a fast paced environment by possessing the experience, ability, and knowledge to move the business forward financially while focusing on human capital.
- Strong leadership behaviors coupled with the technical skill set to drive the business toward success.
- Proven track record of making high quality decisions and the ability to make complex decisions.
- The interpersonal savvy to create successful business partnerships where the art of negotiating is required.
- The ability to be innovative and creative while at times dealing with ambiguity.
- Strong presentation and written communication skills.
- Adherence to health/safety, food safety and alcohol consumption regulations.
- Applicable sales tracking software experience is required.
- Applicable standard of education is required.
- Must possess strong communication and listening skills, excellent speaking, reading and writing.
- Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Multiple language abilities a plus, fluency in English required.

info@hardrockcafe.com.lb

Marketing Coordinator - Wild Discovery - Lebanon

- Coordinate with several departments, namely: creative department and Product Development department
- Implement contact with medias and follow up with them the timely execution and booking of all activities
- Assist the marketing manager in setting the Marketing plan and follow up on his implementation.
- Follow-up the competitors activities, by monitoring their packages and analyzing their offers.

- Preferably university graduate in Marketing or Business Administration or Advertising and Marketing from well known university
- Minimum 2 years experience as Marketing Officer or Marketing Coordinator in a well-known company; an experience in an Advertising company could also be relevant

http://www.wilddiscovery.com.lb/Career.aspx?vacancyID=12

Travel Consultant - Wild Discovery - Lebanon

Responsibilities
- Provide travel information and itineraries to clients
- Counsel clients on terms and conditions of travel, e.g. cancellation policies
- Sell tickets/tours and make reservations
- Process payments and keep accounts
- Promote destinations, tour packages and other services
- Provide travel tips on currency, language, safety, health, etc.
- May also sell special event tickets or travel insurance

- Must be a Hospitality or Travel And Tourism graduate with knowledge of reservation systems and ticketing.
- 2/5 years experience in a well known travel agency.

http://www.wilddiscovery.com.lb/Career.aspx?vacancyID=10

Human Resource Manager - Silkor - Lebanon

Responsible for all human resources activities including employment, compensation, staff relations, benefits, training and development.

silkor@silkor.com

Assistance Coordinator - Mideast Assistance International - Lebanon

- Provide Excellent customer service
- Respond to callers inquires and understand his needs
- Follow up his case
- Instant update on the system
- Excellent communication skills
- Fluent in English, French, and Arabic

info@mideast-assistance.com

Administrative Assistant - PenguinCube - Lebanon

PenguinCube is looking for an Administrative Assistant capable of keeping us a well-oiled machine. The job entails promoting the organization’s values and goals to team members, ensuring effective and efficient day to day operations and implementing administrative procedures and policies.

Role
- Ensure smooth running of the office and sustaining
a healthy working environment
- Basic office orientation for new team members
- Travel management and logistics (visa processing, airline and hotel booking, travel insurance and applications)
- Contacts management
- Office supplies management and control
- Phone operator and calls management
- Administrative documents management
- Office maintenance management
- Office infrastructure management
- Courier management and logistics
- Delivery verification and control
- Transportation management

Skills
- Able to work in a team environment as needed
- Able to work independently and efficiently to meet deadlines
- Excellent communication (oral and written English) and presentation skills
- Detail-oriented and organized
- Able to visualize the most appropriate response to a situation
- Have a capacity for creative problem solving
- Strong and rational decision-making skills

Minimum Qualifications
- Education: Bachelor degree in business administration, or equivalent
- Language: Impeccable English & working Arabic are a must, a third language is welcome
- Computer literacy: Acrobat and Microsoft Office (Word, Excel, PowerPoint)

jobs@penguincube.com

Administrative Assistant - element^n - Lebanon

Administrative Assistant is needed at element^n.

careers@elementn.com

Junior Editor - Aïshti - Lebanon

- A minimum of 2 years writing experience
- A degree in Journalism or English Literature is a must
- Native English speaker
- Excellent written communication skills
- Understanding of fashion and luxury is a plus

Apply Online

Maintenance Supervisor - Aïshti - Lebanon

- Follows up on the shops' maintenance (painting, electricity, AC…), alarm system and doors and all maintenance agreements (AC, Generators, Pet Control…)
- Controls and makes improvements to the Building Management System
- Prepares and processes requisitions and purchase orders for supplies and equipment
- Prepares payments for suppliers after checking and confirming invoices
- Conducts frequent store visits to check on the shops' maintenance and cleanliness
- Follows up on the daily checklist of the stores
- Insures that all new stores and seasonal stores are fully operational before their opening
- Reviews the maintenance reports and recommends corrective action for improvement
- Follows up on all executed work and makes sure that it meets the standards

Requirements
- Good oral and written communication skills
- Good Supervisory Skills
- A minimum of 2 years relevant experience

Apply Online

Customer Care Director - Viva Telecom - Kuwait

Responsibilities
- To direct and oversee the Customer Care department activities to ensure synchronization between the units of performance management for customer care initiatives.
- Contribute to the formulation and implementation of the Commercial (Customer Care) strategy and plans in order to ensure alliance with the company's business line needs and objectives.
- Ensure that the department objectives are effectively communicated across the department and a line of sight is created between individual job holders and the departmental / sector strategy.
- Manage the day-to-day operations of the respective department by providing expertise, encouraging and ensuring teamwork, and aligning work processes.
- Prepare and recommend the overall 'Customer Care' department budget. and monitor financial performance versus the budget to highlight any variances for effective alignment.
- Develop and ensure implementation of the customer care strategy to ensure its alignment with the corporate vision and objectives.
- Develop and continuously improve VIVA'S service level agreement and ensure the department has the technological, process, and human capability to meet and exceed customer expectations.
- Direct and lead the quality assurance activities in observing, monitoring. evaluating the customer experience ensuring all calls are recorded and satisfaction levels documented to take the necessary improvement measures.
- Streamline functional processes and take measures to improve language communication, engender smooth understanding, and minimize repeated calls.
- Review the systems applications in order for them to support the Customer Care activities at all times. and oversee any change requests as required internally within VIVA.
- Develop, implement and update IT and system related policies and procedures for contact center operations. To ensure that the customer care IT systems and processes are effective and up-to-date.
- Drive efficiencies in the Billing & Collection processes to champion new technology introductions in order to meet business objectives.

Requirements
- Bachelor's degree in business administration or BA with specialization in Marketing. MBA would also be preferable.
- 10/15 years, preferably with a large organization in the telecommunications industry. 2 - 3 years' experience
in Customer Care management and provision of strategic direction at a senior level.

http://careers.viva.com.kw